About waiting periods

How long is the waiting period?

That depends on the types of services or items included on your cover.


2 months* All included services - except those set out below
6 months

Optical Appliances 

Ultra bonus for out of pocket expenses

12 months

Pre-existing conditions. However, the 12 month pre-existing condition waiting period does not apply to hospital or hospital substitute treatment for psychiatric treatment, rehabilitation treatment or palliative care

Obstetrics-related services

Dental Treatment and Major dental services including surgical extractions

Orthodontic treatment

CPAP type devices

Breathing appliances

24 months Blood glucose monitors 
36 months

Hearing aids

Laser eye surgery

* If you have an accident after joining us or changing cover and require treatment, we'll waive the 2 month waiting period.

Have questions?

Our team of experts are ready to help!

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Fill in the form below or get in touch by calling our dedicated line 1300 110 086.
We are open on Sundays.

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