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Changes are coming to natural therapy services

As part of the Australian Government changes, which are industry wide, all health insurers will no longer pay benefits towards selected natural therapies in Extras cover.

From 1 April 2019, as part of the Government changes, all private health insurers will no longer be permitted to pay benefits towards some natural therapy services under extras cover for Australian residents. For Medibank this includes:


  • Alexander technique
  • Aromatherapy
  • Bowen Therapy
  • Feldenkrais
  • Western Herbalism
  • Homeopathy
  • Kinesiology
  • Naturopathy
  • Reflexology
  • Shiatsu


The following treatments will continue to be included in your extras cover:

  • Remedial Massage/Myotherapy
  • Acupuncture
  • Chinese Medicine
  • Exercise Physiology


Your extras limits won’t change and benefits will still be paid for the natural therapy services  being removed from your extras cover as long as your treatment is before 1 April 2019 – subject to your annual limits.

We’re letting you know about this change to give you plenty of time to use your available benefits for these services before 1 April 2019.

Frequently asked questions

Stay informed

We'll be keeping you updated as we hear information. Here's how you can stay up-to-date about the upcoming changes.

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