Frequently Asked Questions About the PHI Reforms

What happens to my Young Adult Discount if I suspend my cover?

If you suspend your cover, your Young Adult Discount will be suspended at the same time. Note: suspensions are subject to Medibank’s Fund Rules and policies.

Frequently asked questions

How will these changes affect my premium?
"If I change my cover, do I have to re-serve waiting periods for services I previously had?"
"I have a Medibank priority 'gold card', does that mean I have gold level of cover?"
Can I still claim benefits towards natural therapies before they are removed on 1 April 2019?
Which services will Medibank continue to pay benefits for?
Which natural therapies are being removed from Medibank�s products?
Why are you removing natural therapies?
What happens if I've already paid my excess this calendar year and I move to a product with a $750 excess and get admitted to hospital again?
What happens if I'm eligible for a Young Adult Discount then I close my cover and re-join?
What happens to my Young Adult Discount if I suspend my cover?
I�ve just turned 30 and I joined hospital cover last year. Am I eligible for a Young Adult Discount?
What happens if I transfer to Medibank from another health insurer?

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COVID-19 Health Assist - Expression of interest

Complete this form to express your interest in one of our programs. If you're eligible, a member of our team will call you within 2-3 business days.

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Sorry, only members with current Hospital cover are eligible to participate in these programs

Eligible Medibank members with Extras cover are able to access a range of telehealth services included on their cover - you can find out more here. Alternatively, if you would like to talk to one of our team about your cover, we're here on 132 331.

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