Frequently Asked Questions About the PHI Reforms

What happens if I'm eligible for a Young Adult Discount then I close my cover and re-join?

If you close your cover and re-join Medibank within 2 months, we will honour the Young Adult Discount percentage you had prior to closing your cover. This will only apply where your new hospital cover is eligible for the Young Adult Discount.

Frequently asked questions

How will these changes affect my premium?
"If I change my cover, do I have to re-serve waiting periods for services I previously had?"
"I have a Medibank priority 'gold card', does that mean I have gold level of cover?"
Can I still claim benefits towards natural therapies before they are removed on 1 April 2019?
Which services will Medibank continue to pay benefits for?
Which natural therapies are being removed from Medibank�s products?
Why are you removing natural therapies?
What happens if I've already paid my excess this calendar year and I move to a product with a $750 excess and get admitted to hospital again?
What happens if I'm eligible for a Young Adult Discount then I close my cover and re-join?
What happens to my Young Adult Discount if I suspend my cover?
I�ve just turned 30 and I joined hospital cover last year. Am I eligible for a Young Adult Discount?
What happens if I transfer to Medibank from another health insurer?

Request a call back

Leave your details and a Medibank expert will be in touch to take you through your options. In providing your telephone number, you consent to Medibank contacting you about health insurance.

Your name .

Phone number

I am a Medibank member

We'll have someone call you soon to help with any questions you have.

Have questions?

Our team of experts are ready to help!

Phone Store

Enter your postcode to find your nearest store to have a face-to-face chat!

Postcode / Suburb .

Fill in the form below or get in touch by calling our dedicated line 1300 110 086.
We are open on Sundays.

First name

Phone number(mobile preferred)

In providing your telephone number, you consent to Medibank contacting you about health insurance.

I am a Medibank member

We'll have someone call you soon to help with any questions you have.

Or, check out our FAQs and guides to help get you started.

COVID-19 Health Assist - Expression of interest

Complete this form to express your interest in one of our programs. If you're eligible, a member of our team will call you within 2-3 business days.

What program are you interested in?

Special Pandemic Support

COVID-19 Monitoring at Home

COVID-19 Recovery at Home

Do you have current Hospital cover with Medibank?

Yes

Sorry, only members with current Hospital cover are eligible to participate in these programs

Eligible Medibank members with Extras cover are able to access a range of telehealth services included on their cover - you can find out more here. Alternatively, if you would like to talk to one of our team about your cover, we're here on 132 331.

Your membership details

Please provide your details so we can know how to contact you.

Medibank policy number

First name

Date of birth

Your contact details

Contact number

Email address

By clicking Submit, I understand that Medibank or its subsidiaries may contact me to discuss my eligibility for the Covid-19 Heath Assist program(s), and will disclose my personal information within the Medibank Group of companies and to third party service providers. Please see Medibank’s privacy policy for further information about how Medibank will handle my personal information, and how to contact Medibank: https://www.medibank.com.au/privacy/

Thank you for expressing your interest in one of our COVID-19 Health Assist programs.

If you are eligible, one of our health professionals will call you in 2-3 business days to discuss your situation and help to enrol you in the relevant program.

There is no cost to participate, however some referred services may incur an out of pocket cost.