Frequently Asked Questions About the PHI Reforms

Which natural therapies were removed from Medibank’s products?

The following natural therapies have been removed from all Medibank products from 1 April 2019:

• Alexander Technique

• Aromatherapy

• Bowen Therapy

• Feldenkrais

• Western Herbalism

• Homeopathy

• Kinesiology

• Naturopathy

• Reflexology

• Shiatsu

Frequently asked questions

How will these changes affect my premium?
"If I change my cover, do I have to re-serve waiting periods for services I previously had?"
"I have a Medibank priority 'gold card', does that mean I have gold level of cover?"
Can I still claim benefits towards natural therapies before they are removed on 1 April 2019?
Which services will Medibank continue to pay benefits for?
Which natural therapies are being removed from Medibank�s products?
Why are you removing natural therapies?
What happens if I've already paid my excess this calendar year and I move to a product with a $750 excess and get admitted to hospital again?
What happens if I'm eligible for a Young Adult Discount then I close my cover and re-join?
What happens to my Young Adult Discount if I suspend my cover?
I�ve just turned 30 and I joined hospital cover last year. Am I eligible for a Young Adult Discount?
What happens if I transfer to Medibank from another health insurer?

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