Visit our Security and Privacy Hub to learn what we're doing, and what you can do, to keep your personal and health data safe.
Our dedicated Cyber Response Support Program offers guidance and ways to guard, support, and protect current and former customers who have been affected by this crime. Read below for more information on the services we have made available.
Minimise the risk of identity theft and stay vigilant for any targeted scams
IDCARE, Australia’s national identity and cyber support community service, has a dedicated page for Medibank customers with advice you can follow. You can also book a one-on-one consultation.
Access 12 months of credit reporting and dark web monitoring from Equifax if your primary ID (eg. passport) has been compromised. Be alerted to key changes on your credit report, and have the added support of up to $15000 identity theft insurance.
We're working alongside the best cyber security experts to ensure our systems are better protected. We've improved our capability to block overseas and untrusted network access, and added advanced threat monitoring.
We're also taking extra security steps to further protect you, starting with two-factor authentication in our contact centres. So when you call for support, we can verify your identity, and be sure we are speaking with you and not someone else.
Seek support and manage your mental health and wellbeing.
Speak to a counsellor who is trained to support victims of crime and issues related to sensitive health information. This service is available 24 hours a day, 7 days a week.
The Better Minds App has mental health and wellbeing advice and resources for dealing with the effects of cybercrime, such as feelings of anxiety or fear. It also includes additional phone-based one-on-one psychological support.
If you’re feeling distressed or anxious, please reach out. Along with calling our cybercrime health and wellbeing line (1800 644 325), you can contact your GP or the following support services:
We can also refer you to other specific support services relating to your health. Call our cybercrime health and wellbeing line on 1800 644 325 .
Know who to contact in case of any emergencies.
For customers who are in a uniquely vulnerable position because of this crime, we are providing additional support on a case-by-case basis.
We are also supporting the Australian Federal Police, who are actively monitoring the internet and known criminal online sites to identify those who are buying or selling stolen information. The AFP have said they’ll take swift action against anyone attempting to benefit, exploit or commit criminal offences using stolen Medibank data.
If there is an imminent threat to your safety call 000.
Get the latest updates about the cyber event affecting ahm health insurance.