Our purpose and values

Our purpose

Medibank's purpose is Better Health for Better Lives. This means everything we do as an organisation is aimed at improving the health and wellbeing of Australians and helping people lead better quality lives.

Better health for our customers

Medibank has insured the health of Australians since 1976. Through our Medibank and ahm brands, we now look after the health of more than 3.7 million people.

Better health for Australians

From prevention through to treatment and health management, Medibank is driving better health outcomes through our health services, health system advocacy and work in the community. With a large and diverse customer base, we are one of the most recognised brands in Australia. We are proud of the position of trust we have established and of our integral role in Australia’s health system.

Our values

We have four values that influence everything we do. These values guide the way we interact with each other, the decisions we make and the way we serve our customers.

Customers First.
Our customers are at the centre of everything we do.
Own It. Do It.
We are accountable. We deliver on our promises, even when it’s hard. We make it happen.
Show Heart.
We show compassion. We care for each other, our customers and our community.
One Team.
We work better and smarter together. More we, less me.

Diversity and inclusion

We believe that everyone has the right to good health.

At Medibank, we are committed to a culture that embraces and fosters diversity and inclusion. This means ensuring that all employees are provided with equal opportunity, while also creating opportunities for those groups that maybe disadvantaged.

Part of our commitment to diversity is our Reconciliation Action Plan which describes the steps we’re taking to bring our commitment towards reconciliation to life.

Medibank Reconciliation Action Plan (PDF - 3,120 KB)

Medibank Diversity and Inclusion Policy (PDF - 154 KB)

Medibank Accessibility and Inclusion Plan 2018-2021 (PDF - 2,042 KB)