Our purpose

Medibank's purpose is Better Health for Better Lives. This means everything we do as an organisation is aimed at improving the health and wellbeing of Australians and helping people lead better quality lives.​​​​

Better health for our customers

Medibank has insured the health of Australians since 1976. Through our Medibank and ahm brands, we now look after the health of more than 4 million people. 

Better health for Australians

From prevention through to treatment and health management, Medibank is driving better health outcomes through our health services, health system advocacy and work in the community. With a large and diverse customer base, we are one of the most recognised brands in Australia. We are proud of the position of trust we have established and of our integral role in Australia’s health system.

Our vision

Our 2030 Vision is to create the best health and wellbeing for Australia. We connect people to a better quality of life in every moment. We create access, choice and control for everyone, and together lead change for a stronger health system.

Our values

We have four values that influence everything we do. These values guide the way we interact with each other, the decisions we make and the way we serve our customers.

customer obsessed logo


Customer Obsessed

Their health, our passion.

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Show Heart

Care in every moment.

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Brilliance Together

We impact bigger.

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Break Boundaries

Reimagining what’s possible.

Diversity and inclusion

We believe that everyone has the right to good health.

At Medibank, we are committed to a culture that embraces and fosters diversity and inclusion. This means ensuring that all employees are provided with equal opportunity, while also creating opportunities for those groups that maybe disadvantaged.

Our commitment to diversity and inclusion is set out in our Diversity and Inclusion Policy (PDF, 131.6KB).


Reconciliation Action Plan March 2022 - December 2024 (PDF, 9.2MB)

Interim Progress Report - March 2022 to April 2023 (PDF, 7MB)

Accessibility and inclusion

Medibank Accessibility and Inclusion Plan 2022-2024 (PDF, 4.1MB)

Interim Progress Report - May 2022 to April 2023 (PDF, 1MB)

Workplace gender equality

In accordance with the Workplace Gender Equality Act 2014, we log our annual public report with the Workplace Gender Equality Agency (WGEA).

Medibank WGEA report 2022-23 (PDF, 1.1MB)

HSS WGEA report 2022-23 (PDF, 514KB)

Have questions?

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