MPL - Residential, Visitor and Workers cover
MOS - Overseas Student Health Cover (OSHC)
OSHC members:
Visitors or Worker members:
Contact Medibank Provider Services before proceeding with admission: https://www.medibank.com.au/providers/contact/
Contact Medibank Provider Services to confirm coverage prior to billing: https://www.medibank.com.au/providers/contact/
The rejection codes are generated by Eclipse. A list of the rejection codes and descriptions is in Appendix A and Appendix B of the ECLIPSE Online Hospital Claiming User Guide.
Download the ECLIPSE Online Hospital Claiming User Guide from the Human Services site here.
A member can check their eligibility by contacting our Membership team on 1300 454 721. They will need the relevant MBS Item numbers to complete the check.
ECLIPSE is the in-patient claiming system developed by Medicare Australia. It enables providers, health insurers and Medicare to exchange and pay claims electronically.
To register for ECLIPSE or find out more, contact the Medicare Australia eBusiness Service Centre on 1800 700 199 or email co.eclipse@medicareaustralia.gov.au.
Some eligible members may receive a $250 reduction to their hospital excess under the Live Better rewards program.
This will be applied automatically where applicable.
More information: https://www.medibank.com.au/livebetter/app/mym-faqs/#rewards
Submit claims via:
Claims are not accepted by email.
More information: https://www.medibank.com.au/providers/claims/hospital-claim/
Claims must be submitted within 2 years of the date of service.
No. Claims cannot be amended after this timeframe.
Contact Medibank Provider Services: https://www.medibank.com.au/providers/contact/
Contact your Medibank Contract Manager.
Preferred: Submit the claim to Medibank as normal. Once payment is received, refund the member directly.
Alternative: The member can submit a claim using an HC21 form with the invoice.
Leave your details and a Medibank expert will be in touch to take you through your options. In providing your telephone number, you consent to Medibank contacting you about health insurance.
We'll have someone call you soon to help with any questions you have.
Complete this form to express your interest in one of our programs. If you're eligible, a member of our team will call you within 2-3 business days.
What program are you interested in?
Sorry, only members with current Hospital cover are eligible to participate in these programs
Eligible Medibank members with Extras cover are able to access a range of telehealth services included on their cover - you can find out more here. Alternatively, if you would like to talk to one of our team about your cover, we're here on 132 331.
Please provide your details so we can know how to contact you.
By clicking Submit, I understand that Medibank or its subsidiaries may contact me to discuss my eligibility for the Covid-19 Heath Assist program(s), and will disclose my personal information within the Medibank Group of companies and to third party service providers. Please see Medibank’s privacy policy for further information about how Medibank will handle my personal information, and how to contact Medibank: https://www.medibank.com.au/privacy/
If you are eligible, one of our health professionals will call you in 2-3 business days to discuss your situation and help to enrol you in the relevant program.
There is no cost to participate, however some referred services may incur an out of pocket cost.