How to make a compensation (third party) claim

If you have a patient who has sustained an injury or illness caused by third party negligence, it may be appropriate for that third party to cover the cost of required medical treatment, rather than Medibank.

Provider claims

Please email the Medibank Compensation team at compensation@medibank.com.au with the below information, and a member of our team will be in touch to confirm the next steps.

Member name
Policy Number
Provider telephone number
Provider email address
Date of injury / diagnosis
Nature of the injury (e.g. shoulder, whiplash, PTSD, etc.)
Type of compensation claim: (Motor Vehicle, Workers Compensation, Public Liability, etc.)
Third Party Insurer name
Third Party claim number
Third Party contact details (if known)

Member claims

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