Know your cover before you need your cover
When things go pear shaped, the last thing you want to worry about is what's included in your cover. Login to medibank.com.au/members to refresh your knowledge of your cover and check our handy tips to help you make the most of your current cover.
Start healthy, stay healthy
Aside from the necessities, including things like Ambulance*, upgrading to Extras can help you look after your health when you're not sick. Your Extras cover comes in handy for things like dental, optical, physio and natural therapies.
Get help when you need it most
Working closely with GPs, we’ve also developed CareComplete, a range of integrated health support services to help eligible members with chronic conditions better manage their illness. CareComplete is currently available in most major metropolitan and regional centres2.
Better support before and after hospital
Our Health Concierge3 program gives extra support to eligible members when they need it most. If you’re preparing for, or recovering from a hospital stay, we'll aim to make it as comfortable and stress-free as possible. You can also get a head start with these helpful tips
Total benefits Medibank paid towards Extras for 2016/17
Better quality healthcare
In Australia, we enjoy some of the best healthcare in the world. New and improving technologies mean better treatment, but they can come at a price. These technologies are often expensive to implement, and contribute to higher overall costs in the health sector.
A rise in chronic conditions
While we’re living longer, Australians are also being admitted to hospital in record numbers. Chronic conditions such as heart disease and diabetes are increasing year by year.
Our ageing population
As they say, 50 is the new 30, 60 is the new 40, and so on. It’s great news that Australians, on the whole, are living longer. But the longer we live, the more healthcare we’re likely to need.
Decreasing government rebates
The Australian Government Rebate for health insurance has been steadily decreasing each year, which means your premiums may be higher.
The private hospital system gives you peace of mind and choice.
Shorter wait times: For in-hospital procedures that are considered non-life-threatening or elective, you’re likely to be treated sooner as a private patient in a private hospital. If it’s a condition that affects your ability to work or causes pain, this becomes really important.
Choice over your specialist: There’s a lot to be said for being able to choose your preferred specialist as a private patient in a private hospital; even more so if you’re embarking on a health journey like pregnancy, or if it’s a serious illness and your life is quite literally in their hands.
A private room: You are much more likely to get the calm and comfort of a private room whilst in a private hospital (provided one is available and is appropriate for your clinical needs).
Your Medibank extras cover is there to help with your day-to-day health and could even prevent smaller issues from becoming bigger ones. But you do need to know what’s included under your cover to make the most of it. You can check this through the Medibank mobile app or by logging into My Medibank.
It’s also important to make sure you’re on the right type of cover for where you’re at in life; and that’s why we’re encouraging all our members to take another look at their cover. Give us a call on 132 331 and we’ll take you through a cover review.
No, the main reason premiums are increasing is the rising cost of healthcare and an increase in the frequency of Australians seeking treatment. Medibank’s premiums need to keep pace with these costs to maintain the quality of cover and continue to cover our members' healthcare needs.
We're tackling increasing healthcare costs in a number of ways:
- Working closely with the government on policy reform to reduce costs in heath care.
- Investing in primary care programs for eligible people with chronic conditions to help them stay out of hospital.
- Partnering with the healthcare sector to support better health outcomes for members.
- Developing a number of community programs that help Aussies get healthy and stay healthy like Free + Active.
Your new premium payment will apply to your next payment after 1 April 2019. Don't forget that you can choose how often we pay your premium - fortnightly, monthly, quarterly, every six months, or every year. To change your premium payment frequency please log in to medibank.com.au/members.
Australian private health insurance is based on a principle called 'Community Rating' which ensures everyone has fair access to private health cover and isn't limited by their claiming history or other factors such as gender or age.
We want you to make the most of your health cover so did you know you can access services like:
- linking your Medibank membership to your flybuys account for even better rewards
- chat online with one of our team about your policy, 24/7
- special offers from some of your favourite brands, including Fitbit®, Palace Cinemas and Sunglass Hut
- gym visits for as little as $8.50 with GymBetter®
- member discounts on Pet Insurance and Travel Insurance.
And depending on what's included with your policy, (check your cover summary to find out more) you may also be able to:
- talk to Medibank nurses anytime, through our 24/7 Health Advice Line (with Hospital cover).
- get 100% back on your annual dental check-up at a Members' Choice dentist. A two month waiting period applies, and x-rays aren't included.
- get 100% back on optical items like frames, prescription glasses, contacts and more at recognised providers, up to your annual limits. Waiting periods apply and some lens coatings are excluded.
We want you to make the most of your health cover, so have you registered for My Medibank yet? My Medibank allows you to easily submit claims, check your cover and limits, and make payments when it suits you. Once you sign up, you can also choose to receive health and wellbeing articles, recipes, exclusive member offers and more via email.
- Visit medibank.com.au/members to log in or register.
- Follow the prompts and switch your contact preferences to email and SMS.
- Be sure to opt in to marketing communication to receive exclusive member offers and discounts.
Healthcare costs are rising at a higher rate than inflation. Several factors contribute to this: the increasing use and cost of healthcare services, our ageing population, new medical technologies, and a rise in the incidence of chronic conditions. Medibank’s premiums need to keep pace with these rising costs to maintain the quality of cover and to meet our members' healthcare needs.
No, we’ve paid dividends for many years. The difference now is that instead having of one shareholder, the Australian Government, we now have many shareholders.
We know how important affordable health cover is to you. So we regularly review the way we work to see where we can be more efficient, progressive, and competitive with other health funds.
The industry average is calculated using figures from every health insurer, in every state. It's just a standardised figure. There are several factors that influence your premium, like which state you live in, the kind of cover you have, the excess you've chosen, and the general claiming pattern of members. Your premium could also be impacted by the Australian Government Rebate on private health insurance and the Lifetime Health Cover loading.
This really depends on a number of factors including the state of the Australian healthcare system and the general health of Australians at any given time. So, we can't say that premiums won't go up in the future, but we're working hard to both keep premiums down as much as we can, and deliver more value back to our members.
Things you should know
2 - Subject to meeting CareComplete eligibility criteria. Not available in the Northern Terrtory.
3 - Subject to meeting Health Concierge eligiblity criteria.
* - Tasmania and Queensland have State schemes providing ambulance services for residents.