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Your 2020 overseas visitor health cover premium

Due to the difficult circumstances caused by the COVID-19 pandemic we postponed this year’s premium increase for six months. Premiums are now set to change on 1 October 2020. We’ll help you understand the changes to your premium, as well as the support that is available to you during this time.

Reasons to keep your health cover

At Medibank, we’re investing in initiatives that will give you plenty of value from your cover and support you when you need it most. Our 24/7 Medibank Nurse and Medibank Mental Health Phone Support lines are available for all members with hospital cover. Due to higher demand for these services we are increasing the number of our health experts.

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24/7 Medibank Nurse Phone Service

Health concerns keeping you up at night? Members with hospital cover are supported by Medibank nurses on our 24/7 Medibank Nurse phone support line.~

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Medibank Mental Health Phone Support

Members with hospital cover can talk with a mental health professional over the phone in relation to any mental health or emotional concern, 24 hours a day 7 days a week.~

Call 1800 644 325

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Peace of mind if the unexpected occurs

Your cover includes everyday hospital services such as joint reconstructions, gynaecology, ear, nose and throat services, and digestive system treatments.* It also includes medical services, such as seeing a GP, blood tests and x-rays plus unlimited emergency ambulance services, Australia-wide.*^

Are you on the right cover?

If your visa status or health cover needs have changed recently, it might be time to review your cover. You can talk with one of our customer service experts for any health cover related questions via 24/7 online chat. We’re also available over the phone on 132 331 and across our large store network.

Pathway to Permanent Residence for Retirees

If you’ve been living in Australia as a retiree, you may now be eligible to apply for Permanent Residence in Australia.

If you become a permanent Australian resident, or otherwise become entitled to full Medicare benefits, your cover may no longer be appropriate and you should contact us to discuss moving to an Australian resident cover.

You can find out more about the pathway to Permanent Residence for Retirees.

Find out more

The My Medibank App.

We’ve made it simpler for most members to stay on top of their cover with the My Medibank App. Use the app to submit a claim for GP visits and other common medical services, update your details, check your extras limits and see what your cover includes, from your mobile, anywhere, anytime.1

Download now: Google Play or Apple App Store.

Why premiums are reviewed annually

Reviewing premiums each year allows us to keep up with rising healthcare costs. This means we can continue to provide you with affordable access to Australia’s high quality healthcare system during your time here.

Frequently asked questions

Things you should know

~ OSHC members should call the 24/7 Student Health & Support Line on 1800 887 283.

* Waiting periods and out-of-pocket expenses may apply.

^ For ambulance attendance or transportation to a hospital where immediate medical attention is required and your condition is such that you couldn’t be transported any other way.

1 Claims for some types of services/items excluded. 

Have questions?

Our team of experts are ready to help!

Enter your postcode to find your nearest store to have a face-to-face chat!

Fill in the form below or get in touch by calling our dedicated line 1300 110 086.
We are open on Sundays.

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