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How your Medibank Health Cover supports you
At Medibank, we’re investing in initiatives that will give you value from your cover and support when you need it most. Our Medibank Nurse and Medibank Mental Health Phone Support lines are available for all members with hospital cover.
Medibank Nurse Phone Service
Health concerns keeping you up at night? Members with Overseas Visitors Health Cover are supported by Medibank nurses on our Medibank Nurse phone support line.
Medibank Mental Health Phone Support
Members with Overseas Visitors Health cover can talk with a mental health professional over the phone in relation to any mental health or emotional concern, 24 hours a day 7 days a week.
Peace of mind if the unexpected occurs
Your cover includes everyday hospital services such as joint reconstructions, gynaecology, ear, nose and throat services, and digestive system treatments.* It also includes medical services, such as seeing a GP, blood tests and x-rays plus unlimited emergency ambulance services, Australia-wide.*^
Why premiums are reviewed annually
Reviewing premiums each year allows us to keep up with rising healthcare costs. This means we can continue to provide you with affordable access to Australia’s high quality healthcare system during your time here.
My Medibank App
We’ve made it simpler for most members to stay on top of their cover with the My Medibank App. Check your limits, submit a claim for most extras, and find a Members’ Choice provider anywhere, anytime. And to avoid surprises, most members can use the out-of-pocket feature to estimate benefits and gaps for most extras claims.¹

Pathway to Permanent Residence for Retirees
If you’ve been living in Australia as a retiree, you may be eligible to apply for Permanent Residence in Australia.
If you become a permanent Australian resident, or otherwise become entitled to full Medicare benefits, your cover may no longer be appropriate and you should contact us to discuss moving to an Australian resident cover.
You can find out more about the pathway to Permanent Residence for Retirees.


Are you on the right cover?
Everyone benefits from a quick health check now and then. And the same goes with your health insurance.
We know that affordability will always be important for our members. Our team is on hand to discuss options that could make your premiums more manageable. If your circumstances or visa status has changed since we last spoke, it may be a good time to review your cover and check if a different cover option may be more suitable.
Frequently asked questions
Things you should know
* Waiting periods and out-of-pocket expenses may apply.
^ For ambulance attendance or transportation to a hospital where immediate medical attention is required and your condition is such that you couldn’t be transported any other way.
¹ Claims for some types of services/items excluded.
Have questions?
Our team of experts are ready to help!
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