Important Australian phone numbers and websites

A list of national and state numbers in case of an emergency.

Whether you’re coming to Australia to work, travel, or study, it’s important to be prepared when it comes to your health and safety. 

Below is a list of helpful phone numbers and websites in case you have an emergency. We recommend saving this page, and even printing it out to have with you when travelling around the country. 


Ambulance, Fire and Police 

The most important telephone number to remember is 000.

Dialing  000 will connect you with an operator who will ask you some questions and then connect you to the relevant service. 

After Hours GP Helpline 

If you or one of your family members falls sick or has an injury after 5pm or on the weekend, you can call 1800 022 222 and speak to a doctor for free. 

State Emergency Services (SES) - Storm and Flood assistance 

Each Australian state has its own SES chapter, but the national number applies everywhere. If you find yourself in an emergency disaster situation involving storms or flooding, call 132 500 or visit

Medibank 24/7 Support services

Visitors and Workers members are supported around the clock by Medibank nurses on our 24/7 Medibank Nurse telephone service. Call 1800 644 325 for expert health-related advice any time of the day or night.

OSHC members can call 1800 887 283 anytime for health advice from a registered nurse, counselling services, emergency legal advice, travel document assistance, interpreter service and more.

Visitors/Workers 1800 644 325
OSHC 1800 887 283

Mental Health Helplines

Sometimes the stress of being away from home can be overwhelming, and you just need somebody to talk to. The following numbers are 24-hour crisis support lines for when you’re feeling down: 

Lifeline13 11 14

Suicide Call Back Service1300 659 467

MensLine Australia1300 78 99 78

And if you want to know more about other mental health services available in Australia, visit beyondblue

Student Health and Support Line 

When you have Medibank Overseas Student Health Cover with Medibank, you have access to a 24 hour, 7 days a week Student Health and Support Line. If you need medical assistance from a registered nurse, counselling services, interpreter services or general advice about the health system or living in Australia, call 1800 887 283 at any time. 

Non-emergency directory 

The best way to find local numbers, for people, services and businesses, no matter where you are, is through the White Pages website:

By state 

Australian Capital Territory 

New South Wales 




South Australia 

Western Australia 

Northern Territory 

Looking for something else?

Visit our Overseas Health Cover Guides homepage to find more information and advice.

Your guide to navigating Australian healthcare

Most visitors to Australia have no access to Medicare. Like most countries in the world, health care costs in Australia can be expensive.

A visiting couple look at an iPad together

Need some help?

We’re here to help you choose the health cover that matches your needs while you’re in Australia. 
Contact Medibank how it suits you; messaging, WeChat, in-store or by phone.

Overseas students (OSHC)

Message one of our friendly staff about your cover options.

Visitor, working and working holiday (OVHC)

Speak to one of our friendly staff for sales and policy enquiries.

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Things you should know

While we hope you find this information helpful, please note that it is general in nature. It is not health advice, and is not tailored to meet your individual health needs. You should always consult a trusted health professional before making decisions about your health care. While we have prepared the information carefully, we can’t guarantee that it is accurate, complete or up-to-date. And while we may mention goods or services provided by others, we aren’t specifically endorsing them and can’t accept responsibility for them. For these reasons we are unable to accept responsibility for any loss that may be sustained from acting on this information (subject to applicable consumer guarantees).