Using Your Cover

Important Australian phone numbers and websites

A list of national and state numbers in case of an emergency

Written by Medibank
Print this out and keep it with you

Whether you’re coming to Australia to work, travel, or study, it’s important to be prepared when it comes to your health and safety.

Below is a list of helpful phone numbers and websites in case you have an emergency. We recommend saving this page, and even printing it out to have with you when travelling around the country.


Ambulance, Fire and Police

The most important telephone number to remember is 000.

Dialing 000 will connect you with an operator who will ask you some questions and then connect you to the relevant service.

After Hours GP Helpline

If you or one of your family members falls sick or has an injury after 5pm or on the weekend, you can call 1800 022 222 and speak to a doctor for free.

State Emergency Services (SES) - Storm and Flood assistance

Each Australian state has its own SES chapter, but the national number applies everywhere. If you find yourself in an emergency disaster situation involving storms or flooding, call 132 500 or visit

Mental Health Helplines

Sometimes the stress of being away from home can be overwhelming, and you just need somebody to talk to. The following numbers are 24-hour crisis support lines for when you’re feeling down:

Lifeline 13 11 14

Suicide Call Back Service 1300 659 467

MensLine Australia 1300 78 99 78

And if you want to know more about other mental health services available in Australia, visit beyondblue.

Student Health and Support Line

When you have Medibank Overseas Student Health Cover with Medibank, you have access to a 24 hour, 7 days a week Student Health and Support Line. If you need medical assistance from a registered nurse, counselling services, interpreter services or general advice about the health system or living in Australia, call 1800 887 283 at any time.

Non-emergency directory

The best way to find local numbers, for people, services and businesses, no matter where you are, is through the White Pages website:

By state

Australian Capital Territory

New South Wales




South Australia

Western Australia

Northern Territory

Written by Medibank

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