Make a payment or claim anywhere, anytime with My Medibank

We've made it easier to claim and pay online

Faster, more convenient claims and payments

At Medibank, we’ve improved your self-service options. This means that making a claim or payment is now easier and quicker than ever, with a range of convenient options to suit you.

And of course, we’re still here for you in our stores to help you make the most of your cover and make sure you’re on the right one for your needs.

Making a payment

We offer a range of self-serve payment options to suit you – your choice. If you need help learning how to pay your Medibank bill using one of these options, our payments guide has simple instructions to guide you every step of the way. We are also here for you in-store to lend a helping hand.

Self-serve ways to make a payment

Icon Credit-card

Direct debit

Set up direct debit easily on My Medibank online or on the app.

Log into My Medibank

display / tech / smart-phone-40 Created with Sketch.

My Medibank

Make a payment instantly with My Medibank, either online or on the app.

Register or log into My Medibank.

Icon Contact

Automated phone service

Call our automated phone service on 1800 212 211 to make an instant payment with your Visa or Mastercard.

Call our automated phone service

display / tech / desktop-40 Created with Sketch.


Make a direct payment from bank account, Visa, Mastercard from your bank’s internet banking portal.

Learn how to pay with BPAY

Icon use card

Post Billpay

Pay with Post Billpay online with your Visa, Mastercard, or PayPal account.

Pay with Post Billpay

How to pay your premium – step-by-step

Our payments guide has simple-to-follow instructions for paying your premium in the way that best suits you, as well as answers to all your payment questions. 

View our payments guide

Get payments made directly to your bank account using the My Medibank app

Our app makes it easy to register or update your bank details, so you get your benefits faster and deposited straight into your account. Download the app to get started.


apple-store     apple-store

Manage your cover with MyMedibank

Making a claim

You can make a claim digitally or with a paper form, and we’ve made it easy. (Making a digital claim means you get your benefits faster, too.)

If you need a little help learning how to make a claim a different way to what you're used to, our claims guides offer simple, step-by-step instructions to guide you. And of course, we're also happy to teach you how in one of our stores.

Self-serve ways to make a claim

Icon use card

Membership card

Most extras providers offer the convenience of claiming on the spot using your membership card.

display / tech / watch-40 Created with Sketch.

Digital claiming

Claim on the spot using your digital membership card, now available on Apple and Android devices including mobile phones and smart watches.

Get a digital card for your iPhone

Get a digital card for your Android device

display / tech / smart-phone-40 Created with Sketch.

My Medibank

Submit a claim through My Medibank online or on the app, and get payments made directly to your bank account.

Log into My Medibank

Icon Email


Send us a letter with your completed claim form and the original invoices or receipts.

Download claim form

How to make a claim – step-by-step

Learn how to claim for your services, including Extras and ambulance, with our step-by-step claiming guides.

View our claims guides

Frequently asked questions

Need help making a payment or claim? Medibank is here to support you.

Did you find this information useful?

Things you should know: 

Google Play and the Google Play logo are trademarks of Google Inc.

Apple and the Apple logo are trademarks of Apple Inc., registered in the U.S. and other countries. App Store is a service mark of Apple Inc., registered in the U.S. and other countries.

Have questions?

Our team of experts are ready to help!

Enter your postcode to find your nearest store to have a face-to-face chat!

Fill in the form below or get in touch by calling our dedicated line 1300 110 086.
We are open on Sundays.

In providing your telephone number, you consent to Medibank contacting you about health insurance.

We'll have someone call you soon to help with any questions you have.

contact us