Depression or just a bit down? Here’s how to tell the difference and what you can do to improve your mental wellbeing.

This article was written in consultation with our community partner, Beyond Blue. Medibank and Beyond Blue are working together to empower all people in Australia to be better connected with knowledge, resources and support to improve their mental health and wellbeing. For further information from Beyond Blue on depression please click here.


If you’ve ever felt sad, low or depressed for an extended period, you know how your mood can impact on just about every part of life, from relationships, work or study to your overall health and wellbeing. In the moment it can feel like it will never end, but in reality there are several types of effective treatments, strategies and support to help you get through. 

Jump to section: Signs and symptoms | Treatment | Lifestyle changes | Getting support

What is depression?

Life is full of ups and downs, and it’s normal to feel flat, sad, grumpy and ‘meh’ from time to time. But depression is more than that. If you have symptoms that continue, or you notice that you’re no longer interested in your favourite activities or wanting to see or talk to friends or family, it could be that you’re experiencing depression. Talk to your GP or a mental health professional so that you can get treatment.

Signs and symptoms of depression

Common symptoms of depression include:

  • Irritability
  • Lack of motivation
  • Feeling flat, sad, depressed or empty inside
  • Negative thinking
  • Changes to sleep
  • Feeling extremely tired or run down
  • Aches and pains
  • Changes to appetite or weight
  • Withdrawing from people and activities you used to enjoy
  • Feeling helpless or hopeless.

If you’ve had any these symptoms for two weeks or more, or if they’re severe, see your doctor or a mental health professional for support. 

Beyond Blue has a confidential assessment you can do online to see if you might have depression or anxiety.

Treatments for depression

When it comes to treating depression, there’s no one size fits all. The ideal treatment depends on how severe your depression is and your personal preference. Talk to your doctor or mental health professional to decide on a treatment plan, and be sure to discuss any issues with them along the way.

Mental Health Phone Support

Members with Hospital cover can talk with a mental health professional over the phone in relation to any mental health or emotional concern, 24 hours a day 7 days a week on 1800 644 325~.

How lifestyle changes can help

Many of the same lifestyle changes that will improve your physical health can also improve your mental health.  Exercise, diet and sleep all play a key role in your mental wellbeing, but when you are feeling low, overwhelmed, stressed or anxious, a healthy lifestyle is often among the first things to suffer If you experience physical pain or have difficulty managing other health conditions such as diabetes, you might find they improve as your overall wellbeing and mental health improves. 

Increase your daily activity 

It can seem counter-intuitive, but when you’re feeling down, or depressed or anxious, you sometimes need to do the opposite of what you feel. Your body may be telling you that you are too exhausted to do anything, but participating in activities you enjoy or find rewarding can help distract you from the negative thoughts and give you more energy. Pace yourself and slowly build up to more activity. 

Exercise to improve wellbeing

Getting regular physical activity is a positive thing for you can do for your mental health. In combination with your prescribed treatment plan regular exercise may help you manage stress and improve your sleep, and it may also lift your mood, confidence and self-esteem and reduce anxiety.

women eating healthy in kitchen

Eat for your mental health

Eating nutritious and healthy meals can help boost your energy, which is especially important when you already feel flat. 

  • Eat more vegetables, fruit, nuts and legumes
  • Eat less empty carbohydrates (foods and drinks that are high in sugar), refined starches and highly processed foods—these have been linked to an increased risk of depression. 
  • Limit or skip caffeine, alcohol and other drugs—these can make symptoms worse.

Prioritise a good night’s sleep

Sleep can boost your mood and your ability to cope with stress. As your sleep improves it’s usually easier to keep up the healthy habits that benefit your both your mental and physical health, too. Unfortunately depression and anxiety can often disrupt sleep, but there are several things you can do that can help.  Check out our sleep guide for tips and information on getting better sleep.

Find ways to manage stress

Deep breathing exercises can help you relax, reduce stress and improve sleep. Get as comfortable as you can. Take deep breaths, breathing in slowly through your nose and out through your mouth. Concentrate on each breath, noticing how your abdomen and chest move as you breathe. Another way to relax is to slowly tense and release each muscle group in your body. You can start with your toes, then your calves, to your thighs, moving up throughout your whole body. Focus on how your muscles feel as they tighten and relax.

Cut back on drinking and drugs

People sometimes use alcohol or drugs to cope when they’re feeling down, but these can make your symptoms worse. Alcohol and drugs can also interact with medicines for anxiety and depression and reduce their effectiveness or increase the chance of side effects. Check out this article for more on how drugs and alcohol impact mental health, and tips on how to cut back.

women eating healthy in kitchen

Reach out for support 

Talk to your doctor, psychologist or another mental health professional if you continue to struggle. It’s also important to connect with friends and family who you trust and feel comfortable talking to—the more support you have, the better. 

Online resources and support

In addition to in-person services, there is also a number of resources and services you can access online, including: 

Beyond Blue has a 24/7 national support line where you can talk with a trained mental health professional who will listen, provide information and advice, and point you in the right direction to seek further help on 1300 22 4636.

PANDA  provides a free confidential helpline service offering support for new and expecting mums and dads who are struggling with becoming a parent. You can call 1300 726 306 to speak with a trained counsellor 9am-7.30pm (AEST), Monday to Friday. 

Lifeline for crisis support and suicide prevention services with an online live chat. You can also call them 24 hours a day on 13 11 14. 

Our team of mental health professionals are here to support you on our 24/7 Mental Health Phone Support line. It’s available to Medibank members with hospital cover 24 hours a day, 7 days a week on 1800 644 325~.

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Beyond Blue

Learn more about anxiety, depression, suicide prevention and ways to support your mental health.

Medibank health support and services

As an eligible Medibank member, you get more than just health insurance. You get extra support, when you need it most. 

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Mental Health Phone Support

Members with Hospital cover~ can talk with a mental health professional over the phone in relation to any mental health or emotional concern, 24 hours a day 7 days a week on 1800 644 325.

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New telehealth services

Medibank members with eligible extras can now access telehealth services - including psychology, physiotherapy, dietetics, occupational therapy, podiatry, exercise physiology and speech therapy - and claim for services undertaken from 14 April 2020 until further notice.  Medibank members can also access counselling telehealth services undertaken from 15 October 2020 until further notice, with benefits payable towards Medibank recognised Counsellors only.#

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Sleep and settling support line

Our sleep and settling support line, delivered by Tresillian’s specialist nurses, is here to help eligible members with hospital cover, at no extra cost. ∓

Medibank has a wide range of health and wellbeing services to support eligible members with their mental health.

Further reading


Why you shouldn't stop antidepressants on your own

More than 1.7 million Aussies are on antidepressants. What’s the safest way to come off them?

Mother with newborn baby

What causes baby blues?

It’s time we started talking about baby blues, a phenomenon that affects up to 80% of new mums.

Preparing for surgery

Identifying depression in men

The common signs of depression in men.


Looking for something else?

Visit our Healthy Mind by Medibank homepage to find more tools and services.

Talk to us about your cover and accessing services

Contact Medibank when and how it suits you: online 24/7, in-store, by phone or through the My Medibank app.

Things you need to know

~    OSHC members should call the Student Health and Support Line on 1800 887 283.

#    Check your cover summary to see if these services are included on your extras cover and if any waiting periods or annual limits apply.

While we hope you find this information helpful, please note that it is general in nature. It is not health advice, and is not tailored to meet your individual health needs. You should always consult a trusted health professional before making decisions about your health care. While we have prepared the information carefully, we can’t guarantee that it is accurate, complete or up-to-date. And while we may mention goods or services provided by others, we aren’t specifically endorsing them and can’t accept responsibility for them. For these reasons we are unable to accept responsibility for any loss that may be sustained from acting on this information (subject to applicable consumer guarantees). 

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