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Mental Health Phone Support
Members with hospital cover can talk with a mental health professional over the phone in relation to any mental health or emotional concern, 24 hours a day 7 days a week.^
24/7 Medibank Nurse
Members with hospital cover can call our phone service to speak to a Medibank nurse about their health concerns at any time of the day or night.^
Member's Choice Providers
For members with eligible extras cover, Member's Choice providers can help provide safe access to the services you need to help look after your body and mind.
COVID-19 Health Assist
Eligible Medibank members with hospital cover may now access personalised advice and support at home from dedicated healthcare professionals at no extra cost.*
Live better, get rewarded
If you're an eligible Medibank member with hospital or extras cover and need a little motivation to put your health first, why not earn some Live Better points towards rewards? It’s a great way to get savings on your health cover, or earn rewards from our partners, simply by looking after your health and wellbeing.#
Things you should know
* Available to members with active hospital cover. Waiting periods may apply. Suspended policies excluded. Some referred services may incur out of pocket costs.
^ OSHC members should call the Student Health and Support Line on 1800 887 283.
# Must be 18 years or over and have a valid Australian residential address to register for Medibank Live Better. Must be a Medibank member with hospital cover, extras cover, or hospital and extras cover, be up-to-date with premium payments and have signed up to Medibank Live Better with ‘My Medibank’ or have linked their MyMedibank account with their Live Better account to earn Live Better Points for eligible purchases and redeem rewards. Excludes Overseas Visitor health cover, Working Visa health cover, Overseas Student Health Cover (OSHC), Ambulance only cover, ahm covers and other selected covers. Live Better Management Pty Ltd, ACN 003 457 289 has entered into commercial arrangements with Medibank Live Better program partners and may receive commissions. Additional terms and conditions may apply to the redemption of a reward depending on the type of reward chosen. See full Medibank Live Better terms.
While we hope you find the information on this webpage helpful, please note that it is general in nature. It is not health advice, and is not tailored to meet your individual health needs. You should always consult a trusted health professional before making decisions about your health care. While we have prepared the information on the webpage carefully, we can’t guarantee that it is accurate, complete or up-to-date. And while we may mention goods or services provided by others, we aren’t specifically endorsing them and can’t accept responsibility for them. For these reasons we are unable to accept responsibility for any loss that may be sustained from acting on this information (subject to applicable consumer guarantees).
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