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Eligible Medibank extras members have the choice of face-to-face or telehealth consultations - the benefits we'll pay towards either type of consultation will be the same.
Check your cover summary to see if these services are included on your extras cover and if any waiting periods or annual limits apply.
Benefits will only be paid towards dental and orthodontic treatments that are administered in person (not via phone or online), by a recognised provider.
There are a few ways you can claim. The easiest way is with My Medibank, either online or via app.
To claim online, members with eligible extras need to register their details at members.medibank.com.au and follow the prompts. Or for the app, they need to search ‘My Medibank’ in the App Store of Google Play and follow the instructions.
We recommend you contact your provider directly to find out if, and when, they will be offering this service.
Benefits will only be paid towards dental and orthodontic treatments that are administered in person (not via phone or online), by a recognised provider.
Staying informed and staying safe
We will be continually updating this page if there are any changes that may impact you, such as any changes to store hours.
Our response will continue to be measured and in line with protecting the health and wellbeing of all Australians and supporting the incredible work that our nation’s healthcare workers are doing for all of us.
Have questions?
Our team of experts are ready to help!
Fill in the form below or get in touch by calling our dedicated line 1300 110
086.
We are open on Sundays.
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Or, check out our FAQs and guides to help get you started.