We'll try to resolve any complaint you may have the first time you raise it with us – please contact us with any issues through the contact points listed above. If you believe your complaint has not been satisfactorily dealt with, let us know and we'll escalate your complaint. You can also write to our Customer Resolutions team at Medibank Private, GPO Box 9999, Melbourne, VIC 3000.
Prepared by the Federal Government, this booklet is designed to advise you on what you can expect from your health fund, doctors and hospitals as a patient with hospital cover. A copy is available from any Medibank store.
We're proud to be a signatory to the Private Health Insurance Code of Conduct. The code was developed by the private health insurance industry and aims to promote the standards of service to be applied throughout the industry. The code is designed to help you by ensuring that:
Information which we provide to you is written in plain language
Our employees are competently trained to deal with your enquiries
We protect the privacy of your information in line with the privacy legislation
You have access to a reliable and free system of addressing complaints with us.
A copy of the code is available online at privatehealth.com.au/codeofconduct
Medibank Private encourages providers to offer high quality products and services at competitive prices to its members.
Where Medibank Private recognises a provider, advertises on behalf of a provider, or appears by reference or logo or otherwise in an advertisement of any provider, to the fullest extent allowed by the law, such advertising or reference should not be construed as:
an endorsement by Medibank Private;
an acknowledgment or representation by Medibank Private as to fitness for purpose; or
a recommendation or warranty by Medibank Private,
of, for, or in relation to, the product and/or service of the provider. Accordingly, to the fullest extent allowed by law, Medibank Private neither takes nor assumes any responsibility for the product and/or service provided.
Members should make and rely on their own enquiries and seek any assurance or warranties directly from the provider of the service or product.
Policies of insurance issued under, or on the terms of, any products described in this website are referable to the Medibank Private Limited (ABN 47 080 890 259) health benefits fund.