Cybercrime updates and support

Cybercrime support and advice

Our dedicated Cyber Response Support Program includes practical and emotional support for our current and former customers who have been affected by the cybercrime.

Customer support icon


Avoid or handle identity theft, and manage scams that may be related to cybercrime

Latest updates


Manage the mental health and wellbeing impacts of the cybercrime


Protect yourself from the risks of cybercrime

Protecting you. And your data

Keeping your personal and health information safe is important to us. Visit our Security and Privacy Hub to learn more.

Need to change your password?

Changing your login details is easy on My Medibank, either online or on the app.

Important information

Staying safe online

Helpful resources and advice on protecting your information, and being vigilant to scams.

Healthcare providers

Information for medical, hospital, and ancillary providers on how to navigate the cyber incident.

Answers to your important questions


Translation assistance

Call us on 13 23 31 and request a call back from one of our specialised multilingual customer service representative. We can provide translation assistance in these languages:

  • Arabic
  • Cantonese
  • Korean
  • Mandarin
  • Portuguese
  • Spanish
  • Vietnamese