Cybercrime updates and support

Cybercrime support and advice

Our dedicated Cyber Response Support Program includes practical and emotional support for our current and former customers who have been affected by the cybercrime.

Customer support icon

Guard

Avoid or handle identity theft, and manage scams that may be related to cybercrime

Latest updates

Support

Manage the mental health and wellbeing impacts of the cybercrime

Protect

Protect yourself from the risks of cybercrime

Medibank Data Protect padlock logo

Protecting you. And your data

Medibank Data Protect – a set of security enhancements to help you make the most of your health cover, safely and securely.

Need to change your password?

Changing your login details is easy on My Medibank, either online or on the app.

Important information

Staying safe online

Helpful resources and advice on protecting your information, and being vigilant to scams.

Healthcare providers

Information for medical, hospital, and ancillary providers on how to navigate the cyber incident.

Answers to your important questions

 

Translation assistance

Call us on 13 23 31 and request a call back from one of our specialised multilingual customer service representative. We can provide translation assistance in these languages:

  • Arabic
  • Cantonese
  • Korean
  • Mandarin
  • Portuguese
  • Spanish
  • Vietnamese
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