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Member support package

As part of our $180m member support package, we’ve postponed this year’s premium increases for all Medibank members from 1 April 2020, for six months.

We've postponed premium increases

As rapidly as the coronavirus situation changes, so must our efforts to respond accordingly.

For this reason, our $180m member support package includes postponing this year's premium increases for all Medibank members from 1 April 2020, for six months.

We'll be automatically applying the premium postponement to your policy, so there's no need for you to call us. If we do need some assistance from you, we'll be sure to get in touch.

This further reinforces our commitment to helping all our members at this time.

The hard work isn't over; we'll continue to review the situation to ensure our members are supported past this six-month period and beyond, during this most difficult and uncertain of times.

In the meantime, please reach out to your Medibank Member Support team via 24/7 webchat if you need further assistance.

Craig Drummond, Medibank Chief Executive Officer

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Premium increases postponed

Medibank has postponed premium increases for six months for all members. This will be applied automatically to all policies so there is no need to contact us to arrange this.

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Support for all hospitalised members

We've temporarily expanded our coverage to pay benefits towards heart, kidney, lung and chest hospital admissions, regardless of your level of existing hospital cover (waiting periods apply). ~

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Coronavirus hardship support

A coronavirus hardship policy that allows members to suspend their cover for a duration of time.~

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New telehealth services

Medibank members with eligible extras can now access telehealth services—including psychology, physiotherapy, dietetics, occupational therapy, podiatry, exercise physiology, and speech therapy—and claim for services undertaken from 14 April until further notice.

COVID-19 Mental Health Support 

Medibank has also donated $5 million to Beyond Blue to support their vital work in helping Australians deal with the growing mental health impact of coronavirus.

Important information for you to know

The following information below may help in providing some clarity at this challenging time. If there's anything we can help you with, please don't hesitate to call us. 

Providing support for our members

Our 24/7 Medibank Nurse and Medibank Mental Health Phone Support lines are available for all members with hospital cover.
Due to higher demand for these services we are increasing the number of our health experts.

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24/7 Webchat

Your health never sleeps, so chat with an expert about your health cover anytime via our 24/7 Help Online.

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24/7 Medibank Nurse

Members with hospital cover can call our phone service to speak to a Medibank nurse about their health concerns at any time of the day or night.*

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Mental Health Phone Support

Members with hospital cover can talk with a mental health professional over the phone in relation to any mental health or emotional concern, 24 hours a day 7 days a week.*

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Financial hardship assistance

Medibank has a financial hardship assistance policy to support eligible members who are experiencing financial hardship as a result of reduced income/work hours due to COVID-19. Ŧ

Things you should know

*Available to all members with active hospital cover.

~Overseas Health Covers excluded. 

*OSHC members should call the Student Health and Support Line on 1800 887 283

Ŧ The Financial Hardship assistance package is only available to Medibank residential health members who have held their cover for at least three months. Members with Overseas Visitors Health Cover or Overseas Workers Cover should contact Medibank on 132 331, or on 134 148  if you are an Overseas Student Health Cover member, to discuss your membership.

While we hope you find the information on this webpage helpful, please note that it is general in nature. It is not health advice, and is not tailored to meet your individual health needs. You should always consult a trusted health professional before making decisions about your health care. While we have prepared the information on the webpage carefully, we can’t guarantee that it is accurate, complete or up-to-date. And while we may mention goods or services provided by others, we aren’t specifically endorsing them and can’t accept responsibility for them. For these reasons we are unable to accept responsibility for any loss that may be sustained from acting on this information (subject to applicable consumer guarantees).


Have questions?

Our team of experts are ready to help!

Enter your postcode to find your nearest store to have a face-to-face chat!

Fill in the form below or get in touch by calling our dedicated line 1300 110 086.
We are open on Sundays.

In providing your telephone number, you consent to Medibank contacting you about health insurance.

We'll have someone call you soon to help with any questions you have.

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