Member support package

We're supporting the wellbeing of our members in a number of ways during COVID-19.

Providing financial relief to our members

Our $185 million member support package includes options to support members experiencing financial hardship during these uncertain and difficult times.


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State of disaster temporary premium reduction

This 10% reduction option is available to eligible members for a period of three months who are living in a declared state of disaster and suffering a financial hardship due to COVID-19.Ŧ

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Financial hardship temporary premium reduction

Eligible members can access a temporary premium reduction of 50% for a period of six months. This option is available to eligible members who are experiencing financial hardship as a result of COVID-19 and are receiving government support payments (JobSeeker, JobKeeper, etc). Ŧ

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Coronavirus policy suspension

This suspension policy allows any member to suspend their cover for a period of time.# Talk to our team to discuss this option.

Providing support for our members

Our $185m member support package included postponing premium increases for our members back in April for six months, as well as continuing to offer a support package for hospitalised members and growing our telehealth offering.

Our 24/7 Medibank Nurse and Medibank Mental Health Phone Support lines are available for all members with hospital cover.
Due to higher demand for these services we are increasing the number of our health experts.

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Support for all hospitalised members

We've temporarily expanded our coverage to pay benefits towards heart, kidney, lung and chest hospital admissions, regardless of your level of existing hospital cover (waiting periods apply). *

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New telehealth services

Medibank members with eligible extras can now access telehealth services - including psychology, physiotherapy, dietetics, occupational therapy, podiatry, exercise physiology and speech therapy - and claim for services undertaken from 14 April 2020 until further notice. Medibank members can also access counselling telehealth services undertaken from 15 October 2020 until further notice, with benefits payable towards Medibank recognised Counsellors only. ^

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Mental Health Phone Support

Members with hospital cover can talk with a mental health professional over the phone in relation to any mental health or emotional concern, 24 hours a day 7 days a week.*

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COVID-19 Health Assist

Eligible members with hospital cover may now access personalised advice and support at home from dedicated health professionals at no extra cost.~

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24/7 Medibank Nurse

Members with hospital cover can call our phone service to speak to a Medibank nurse about their health concerns at any time of the day or night.*

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24/7 Webchat

Your health never sleeps, so chat with an expert about your health cover anytime via our 24/7 Help Online.

COVID-19 Mental Health Support 

Medibank has also donated $5 million to Beyond Blue to support their vital work in helping Australians deal with the growing mental health impact of coronavirus.

Important information for you to know

The following information below may help in providing some clarity at this challenging time. If there's anything we can help you with, please don't hesitate to call us. 

Things you should know

~Hospital Covers Only. Waiting periods may apply. Suspended policies excluded. Some referred services may incur out of pocket costs.

# Overseas Health Cover excluded.

*Overseas Health Cover excluded. OSHC members should call the Student Health and Support Line on 1800 887 283

^Check your cover summary to see if these services are included on your extras cover and if any waiting periods or annual limits apply.

Ŧ   The financial relief options outlined on this page are only available to Medibank residential health members who have held their cover for at least three months. Members with Overseas Visitors Health Cover or Overseas Workers Cover should contact Medibank on 132 331, or on 134 148  if you are an Overseas Student Health Cover member, to discuss your membership. Additionally, the 'State of disaster temporary premium reduction' only applies to residents within a declared state of disaster in Australia.

While we hope you find the information on this webpage helpful, please note that it is general in nature. It is not health advice, and is not tailored to meet your individual health needs. You should always consult a trusted health professional before making decisions about your health care. While we have prepared the information on the webpage carefully, we can’t guarantee that it is accurate, complete or up-to-date. And while we may mention goods or services provided by others, we aren’t specifically endorsing them and can’t accept responsibility for them. For these reasons we are unable to accept responsibility for any loss that may be sustained from acting on this information (subject to applicable consumer guarantees).


Check your cover summary to see if these services are included on your extras cover and if any waiting periods or annual limits apply.

Have questions?

Our team of experts are ready to help!

Enter your postcode to find your nearest store to have a face-to-face chat!

Fill in the form below or get in touch by calling our dedicated line 1300 110 086.
We are open on Sundays.

In providing your telephone number, you consent to Medibank contacting you about health insurance.

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