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Premium increases postponed
Medibank has postponed premium increases for six months for all members. This will be applied automatically to all policies so there is no need to contact us to arrange this.
Support for all hospitalised members
We've temporarily expanded our coverage to pay benefits towards heart, kidney, lung and chest hospital admissions, regardless of your level of existing hospital cover (waiting periods apply). ~
Coronavirus hardship support
A coronavirus hardship policy that allows members to suspend their cover for a duration of time.~
New telehealth services
Medibank members with eligible extras can now access telehealth services—including psychology, physiotherapy, dietetics, occupational therapy, podiatry, exercise physiology, and speech therapy—and claim for services undertaken from 14 April until further notice.
Your health never sleeps, so chat with an expert about your health cover anytime via our 24/7 Help Online.
24/7 Medibank Nurse
Members with hospital cover can call our phone service to speak to a Medibank nurse about their health concerns at any time of the day or night.*
Mental Health Phone Support
Members with hospital cover can talk with a mental health professional over the phone in relation to any mental health or emotional concern, 24 hours a day 7 days a week.*
Financial hardship assistance
Medibank has a financial hardship assistance policy to support eligible members who are experiencing financial hardship as a result of reduced income/work hours due to COVID-19. Ŧ
Things you should know
*Available to all members with active hospital cover.
~Overseas Health Covers excluded.
*OSHC members should call the Student Health and Support Line on 1800 887 283
Ŧ The Financial Hardship assistance package is only available to Medibank residential health members who have held their cover for at least three months. Members with Overseas Visitors Health Cover or Overseas Workers Cover should contact Medibank on 132 331, or on 134 148 if you are an Overseas Student Health Cover member, to discuss your membership.
While we hope you find the information on this webpage helpful, please note that it is general in nature. It is not health advice, and is not tailored to meet your individual health needs. You should always consult a trusted health professional before making decisions about your health care. While we have prepared the information on the webpage carefully, we can’t guarantee that it is accurate, complete or up-to-date. And while we may mention goods or services provided by others, we aren’t specifically endorsing them and can’t accept responsibility for them. For these reasons we are unable to accept responsibility for any loss that may be sustained from acting on this information (subject to applicable consumer guarantees).
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