Member support package

We're supporting the wellbeing of our members in a number of ways during COVID-19.

Providing support for our members

Our $450m member support package included postponing premium increases for our members, as well as continuing to offer a support package for hospitalised members and growing our telehealth offering. Learn more about how we are giving back.

Our 24/7 Medibank Nurse and Medibank Mental Health Phone Support lines are available for all members with hospital cover.
Due to higher demand for these services we are increasing the number of our health experts.

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Hospital support for members with COVID –19

To support our hospital cover members during this period, benefits will be paid towards COVID-19 related hospital admissions, regardless of your level of cover, until further notice.^

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Telehealth services

Medibank members with eligible extras can access telehealth services - including psychology, counselling#, physiotherapy, dietetics, occupational therapy, podiatry, exercise physiology, speech therapy and lactation consultants~.

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Mental Health Phone Support

Members with hospital cover can talk with a mental health professional over the phone in relation to any mental health or emotional concern, 24 hours a day 7 days a week.*

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Suspension Policy

We understand many Australians are doing it tough. If you’re experiencing financial stress, we have a number of support options that may help you.

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24/7 Medibank Nurse

Members with hospital cover can call our phone service to speak to a Medibank nurse about their health concerns at any time of the day or night.*

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Chat with an expert about your health cover via Help Online, available Monday to Friday 8am - 10pm and 9am - 6pm Saturday and Sunday.

COVID-19 Health Support 

Whether you're directly impacted by COVID-19, looking for advice on how to deal with social distancing, or wondering how you can access the healthcare you require, we're here to assist.

Important information for you to know

The following information below may help in providing some clarity at this challenging time. If there's anything we can help you with, please don't hesitate to call us. 

Things you should know

~Hospital Covers Only. Waiting periods may apply. Suspended policies excluded. Some referred services may incur out of pocket costs.

^ Standard waiting periods apply. Overseas Health Cover excluded.

*Overseas Health Cover excluded. OSHC members should call the Student Health and Support Line on 1800 887 283

#Counsellors must be registered with Australian Counselling Association, Psychotherapy and Counselling Federation of Australia, Australian Traditional Medicine Society.

~Check your cover summary to see if these services are included on your extras cover and if any waiting periods or annual limits apply.

Ŧ   The financial relief options outlined on this page are only available to Medibank residential health members who have held their cover for at least three months. Members with Overseas Visitors Health Cover or Overseas Workers Cover should contact Medibank on 132 331, or on 134 148  if you are an Overseas Student Health Cover member, to discuss your membership. Additionally, the 'State of disaster temporary premium reduction' only applies to residents within a declared state of disaster in Australia.

While we hope you find the information on this webpage helpful, please note that it is general in nature. It is not health advice, and is not tailored to meet your individual health needs. You should always consult a trusted health professional before making decisions about your health care. While we have prepared the information on the webpage carefully, we can’t guarantee that it is accurate, complete or up-to-date. And while we may mention goods or services provided by others, we aren’t specifically endorsing them and can’t accept responsibility for them. For these reasons we are unable to accept responsibility for any loss that may be sustained from acting on this information (subject to applicable consumer guarantees).


Check your cover summary to see if these services are included on your extras cover and if any waiting periods or annual limits apply.