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We know every bit matters right now
We promised we’d return any COVID-19 savings to members. This year, we’re pausing our premium increase for 6 months, until 1 October 2022. You don't need to do anything. This will happen automatically.
What does this mean for you?
Each April all health insurers review their premiums and adjust their rates to meet the rising costs of healthcare. All customers who have resident hospital or extras cover with Medibank will have their annual premium increase paused for 6 months, until 1 October 2022.
You don’t need to do anything. We’ll be in touch mid-year with details of your 2022 premium change.
Pausing premium increases takes our COVID-19 support package to $463 million, created to support our members through the pandemic.
In 2021 we also gave eligible members free days of cover.* The majority of our members will have received this in the second half of 2021, however if you are an annual or bi-annual payer then you may receive this in 2022. That number of free days you received depends on how long you’ve been with us and what type of cover you have. You don’t need to do anything to claim your free days of cover.
*every eligible Medibank member who held an active, resident hospital and/or extras policy any time between 1 July 2020 and 30 June 2021 will benefit.
We have more support available if you need it
We’d like to thank you for being a Medibank member. We’re continuing to provide ongoing hardship support for those who need it most, as well as access to mental health resources with Medibank Better Minds and Live Better activities.
If you’re doing it tough financially, talk to us about how else we can help or check out our COVID-19 support page. You can message our friendly staff online here
As well as financial support, we have a range of services to support your wellbeing and mental health
Live Better Monthly
At Medibank, we know that caring for yourself helps you to care for those around you. That’s why we’ve created Live Better at Home. We're encouraging all Australians to join our daily Eat, Move and Feel activities including cooking demonstrations and guided meditations to help us stay happy and healthy.
Better Health
The Better Minds app and website has a range of materials you can access to help shape your mental health journey. 24/7 Mental Health phone support service is available to members with hospital cover so you can talk to a mental health professional day or night. Learn more.
Telehealth Services
We understand that members have not been able to access their usual health services, so we have extended Telehealth services for 9 allied health services such as psychology and physiotherapy.^
^For eligible members with extras cover. Check your cover summary to see if these services are included on your extras cover and if any waiting periods or annual limits apply.
Frequently asked questions
Introducing Medibank Better Minds
As part of our ongoing support for members during this pandemic, Medibank Better Minds is here to advise, guide and support you and your family’s mental health needs.
Find out more
Things you should know
*To be eligible for free days of cover you must have been a Medibank member with an active resident hospital and/ or extras policy at any point between 1 July 2020 and 30 June 2021. This excludes members with Ambulance only cover, Overseas Visitors Cover, Overseas Workers Cover and Overseas Student Health Cover.
Have questions?
Our team of experts are ready to help!
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