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Frequently asked questions

What happens if I have travel insurance and there is an emergency while I am travelling?

If you have an emergency whilst travelling, contact Emergency Assistance immediately on +61 (2) 8907 5672 or one of the following numbers and our team will be able to help you deal with your emergency.

  • New Zealand - 0800 284 346
  • UK - 0800 096 8821
  • USA - 1 855 802 3392
  • Canada - 1 855 802 3392

You can call the 24 hour hotline from anywhere around the world, 24 hours a day, 7 days a week. For easy reference, the phone number and your policy number can be entered on your Emergency Assistance Card and kept in your wallet.