Given the impending holiday season, the Provider Helpdesk will be available only to complete eligibility checks, ancillary quotes, and urgent claim queries that are nearing the two-year cut-off from 22nd December 2025 to 2nd January 2026.

Health provider help and support

Resources and information for health professionals, practice staff, and hospitals, including forms and latest benefit schedules.

Longer hours for eligibility checks over the festive season.

We're opening up our web messaging service for eligibility checks on more days, for more hours, until the 5th of January.

Monday - Friday: 8am to 11pm

Saturday & Sunday: 9am to 9pm

Public Holidays: 9am to 9pm

What area would you like to explore?

Medical

Find out about GapCover, MPPA, Fund Gap, and how to make a claim.

Hospital

Download admission forms and find information on eligibility checks, claiming, and registration.

Ancillary

View the latest benefit schedules and get information about Members' Choice, registration, and making a claim.

Quick links

Medical claim rejections

Provider Central (ESP)