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For customers who purchased a Medibank Life Insurance before 1 July 2023, click here.
Getting a new quote
Phone: 1300 152 271, Monday to Friday, between 8:00am and 8:00pm, Saturday 8:00am to 5:00pm AEST/AEDT.
Email: sales@medibanklife.com.au
Find out more about Medibank Life Insurance and Income Protection Insurance.
Service or claims
Phone: 1300 865 210, Monday to Friday, between 8:00am and 8:00pm, Saturday 8:00am to 5:00pm AEST/AEDT.
Online claims portal: https://claims.medibanklife.com.au
Email for claims: claims@medibanklife.com.au
Email for enquiries: service@medibanklife.com.au
We hope that you never have a reason to complain, but if you do, please click the below tab to find out how.
Product Disclosure Statements
You should read the Product Disclosure Statements carefully before you make a decision to purchase or continue to hold a product. The Product Disclosure Statement provides detail on the key features of the product, benefits, exclusions, terms and conditions of the relevant product.
- Medibank Life Insurance Product Disclosure Statement (effective 06/07/2023)
- Medibank Income Protection Product Disclosure Statement (effective 06/07/2023)
Target Market Determination
- Medibank Life Insurance Target Market Determination (effective 06/07/2023)
- Medibank Income Protection Target Market Determination (effective 06/07/2023)
Financial Services Guide
The Financial Services Guide contains information about who is providing you with the financial services. It explains the financial service offered, the fees charged and how we will deal with complaints.
- Medibank Life Insurance Financial Services Guide (effective 06/07/2023)
Forms
- Medibank Nomination of Beneficiaries Form (effective 06/07/2023)
- Medibank Life Insurance Payment Authority Form (effective 30/08/2023)
Life Insurance Code of Practice
The Life Insurance Code of Practice is the life insurance industry’s commitment to customer service standards and it’s designed to protect you, the customer. Learn more.
Additional support
If you require assistance when contacting us or interacting with our products and services, please click below to find out how we could help you.
Things you should know
Any advice provided is general only and doesn’t consider your objectives, financial situation or needs. You should carefully read the relevant Product Disclosure Statement (which sets out the product terms, conditions and exclusions), Target Market Determination and Financial Services Guide available on this page to ensure the product is right for you before making a decision to acquire, or continue to hold, the product. Medibank Life Insurance and Medibank Income Protection (collectively Medibank life insurance) are issued by the insurer, Integrity Life Australia Limited ABN 83 089 981 073 AFSL 245492 (Integrity Life), administered and distributed by NEOS Direct, a registered business name of NDLI Pty Ltd ABN 70 665 747 277 AFSL 547119, and promoted by NEOS Direct's authorised representative Medibank Private Limited ABN 47 080 890 259 (AR No. 286089) (Medibank).
Your personal information will be handled in accordance with the Privacy Policies of the parties involved. Click here for NEOS Direct's Privacy Policy, Medibank Private's Privacy Policy or Integrity Life's Privacy Policy.
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