How to Make a Claim for a Blood Pressure Monitor

Q: What kind of blood pressure monitor can I claim for?

The type of blood pressure monitor we cover is also known as a sphygmomanometer: it’s a device used to measure blood pressure, composed of an inflatable cuff to restrict blood flow, and a mercury or mechanical manometer to measure the pressure. We don’t cover 24-hour Ambulatory Blood Pressure Monitors, or tests you’ve had that used one.

Get everything ready

If your cover includes benefits for a blood pressure monitor, you can claim for them online.

If you haven't already, you'll need to register for a My Medibank account and have access to either the My Medibank app on your phone or tablet, or My Medibank on the web.

If you haven't paid for your blood pressure monitor or would like to submit with a claim form for some other reason, you can also make a claim by post or in one of our stores.

Check your cover summary in your My Medibank account if you're not sure if you're eligible to claim.

Key Information

It needs to be 36 months since you last claimed for a blood pressure monitor
You'll need a letter from your doctor saying that you need the blood pressure monitor

Before you start your claim

Make sure you have:

- Served any relevant waiting periods. If you’re not sure, you can check whether you’ve served your waiting period under "Limits" in My Medibank.
- Purchased the monitor in Australia, from a business with an ABN (like a chemist or doctor).
- You have an itemised receipt or invoice that shows the provider ID or ABN and the item number for the item, and is dated within the last two years.

Please review the following information:

If you're not sure whether you're eligible to claim, you can check your cover summary, as well as waiting periods, on My Medibank online, or the My Medibank app.

Claiming on App
Claiming on Web

How to claim for a blood pressure monitor on the app

1. Log in and make a claim

2. Select the person and date of service

If there is more than one person on the policy, you'll be able to select the name of the person who received the service.

Check the name listed in Who went? If this is the person who received the service, leave it as is.

If it was someone else on the cover, tap Change and select the correct name.

Next, tap Add date. Select the correct service date from the pop-up calendar and tap Ok.

3. Add provider details

Search and select a provider the following ways.

Tap Provider ID to search for a provider using their provider ID.

Tap Other provider details to search for a provider using their full name / business name and postcode.

Or tap and select a provider from the previous provider list.

If a provider has multiple practice types you will be prompted to select the matching practice type to your claim.

Note: sometimes a provider doesn't appear in the search results. If this happens tap Manually enter provider details to add a provider and choose from the practice/item type list to proceed.

4. Add item number

5. Add treatment details

If the number under Quantity is correct, leave it as is. If it isn’t, tap the Quantity number and select the correct quantity from the scrollable list that appears. Next, tap Item Charge and type in the amount. Tap the green tick.

Important note

If you need to claim multiple items from the same provider, please tap Add another item and repeat Steps 4 and 5 for each additional item before submitting your claim.

If you have no further items to claim for, tap Confirm.

6. Confirm claim details and upload your receipt

You can upload receipt by taking a photo from the app, or by uploading it from your phone’s photo library.

Tap Upload.

To take a photo, tap Take a photo and take a photo of your receipt.

To upload, tap Upload from Photo Library. Tap on the photo of your receipt to select.

Tap on the green tick and then tap Confirm on the Upload receipt screen.

If the item you're claiming for requires supporting documents, you will see a button asking for these. Upload them in the same way you uploaded the receipt.

7. Confirm your payment details and submit

How claim for a blood pressure monitor on the web

1. Log in and make a claim

2. Select who this claim is for

3. Add provider details

Select the date of your treatment or service.

Choose from the previous provider list or search for a provider by entering their Provider ID or other provider details (full name / business name and postcode).

Once you have selected your provider, confirm the practice/item type from the drop-down and click Next.

Note: sometimes a provider doesn't appear in the search results. If this happens you can choose to add the provider manually by clicking use the details above to continue.

4. Add item number and treatment details

Enter the item number for your treatment/service (find this on your receipt). If there's no exact match, please get in touch.

Enter quantity, charge amount and treatment date.

Important note

If you need to claim multiple items for the same provider, please click Add another item and repeat Step 4 for each additional item before submitting your claim.

App claim screen - health appliance highlighted

5. Upload your receipt/s

6. Confirm and submit

Start your claim online

Make a blood pressure monitor claim

Download the My Medibank app

Still have questions?

What kind of blood pressure monitor can I claim for?

Can I claim for someone else?

You can claim for someone else on your policy, but you can’t submit a single claim form for more than one person at a time. You’ll need to do a separate claim form for each person. Please keep in mind that unless we have the other person’s consent, we won’t be able to discuss the details of the claim once it has been submitted.

To authorise someone else to act on your behalf when dealing with Medibank, apply using this Authority form.

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Things you should know:

If you’re on Overseas Student Health Cover (OSHC), please visit OSHC Help & Support to find out more about claiming for a blood pressure monitor, or call our OSHC 24/7 Student Health and Support Line on 1800 887 283.

Claims submitted in store will be processed separately (at a later date) and pay benefits to you, the hospital or the provider, as appropriate.

Some claims, like paper based, may take longer to update.