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With one quarter of Australians experiencing an issue with anxiety at some point in their lives, it’s Australia’s most common mental health condition.

This article was written in consultation with our community partner, Beyond Blue. Medibank and Beyond Blue are working together to empower all people in Australia to be better connected with knowledge, resources and support to improve their mental health and wellbeing. For further information from Beyond Blue on anxiety please click here.


We all get a little anxious at certain points in our lives. But when it interferes with your everyday life, help and support are available. 

Jump to section: Signs and symptoms | CausesTreatmentGetting support

What is anxiety?

Anxiety often appears when we are worried or nervous about something coming up. It might be giving a speech, taking an exam or perhaps a situation at work that’s made you feel rattled. We all get a little anxious at certain points in our lives. In fact, anxiety is our body’s natural response to stress. It can help us avoid dangerous situations or even motivate us to solve a problem. In ordinary circumstances, anxiety should be a feeling that comes and goes; it becomes an issue when that feeling hangs around longer than usual. In the case of an anxiety condition, the feeling can stick with you all the time and can become so intense, it interferes with your everyday life. 

Signs and symptoms of an anxiety condition

Everyone experiences anxiety differently and because we all go through it to some extent, it can be hard to recognise when it’s becoming an issue. According to Beyond Blue, normal anxiety tends to be limited in time and connected with some stressful situation or event. On the other hand, the type of anxiety experienced by people with a condition is more frequent or persistent and isn’t always connected to an obvious challenge.

Because anxiety is different for everyone, there is no ‘one size fits all’ when it comes to symptoms but here are some common ones:


Panic attacks, hot and cold flushes, racing heart, tightening of the chest, quick breathing, restlessness, or feeling tense, wound up and edgy.


Excessive fear, worry, catastrophizing, or obsessive thinking.


Avoidance of situations that make you feel anxious which can impact on study, work or social life.

If you’re concerned, Beyond Blue has created this online checklist which you can use to see if your anxiety falls into the low, moderate or high category. Please note, it’s not a diagnosis but may help you determine if you should seek help from a medical professional.

Beyond Blue has also listed 10 strategies you can use to try and manage your anxiety. However, if your symptoms are becoming difficult to manage it’s important you seek support from a professional as soon as possible.

Mental Health Phone Support

Members with Hospital cover can talk with a mental health professional over the phone in relation to any mental health or emotional concern, 24 hours a day 7 days a week on 1800 644 325~.

The causes of anxiety

Understanding how our brains work is complex and the same can be said about the causes of anxiety. There are many factors that can play a role - here are some of them:

Ongoing stressful events

These can include workplace stress, a change in living arrangements, family or relationship issues, pregnancy and giving birth, traumatic events or the death of a loved one. 

Personality factors

People with certain personality factors during childhood, such as perfectionism, being easily flustered and low self-esteem, may sometimes develop anxiety. 

Physical health

Chronic physical illness can also contribute to anxiety conditions, with common conditions including diabetes, asthma, hypertension and heart disease associated with anxiety. 

Family members

A family history of anxiety or other mental health conditions may contribute to an individual developing anxiety conditions. 

Other mental health conditions

There are different types of anxiety and while some people may experience one condition on its own, others may experience multiple conditions, or other mental health conditions such as depression at the same time. 

Treatment for anxiety 

The type of treatment you may need will depend on the type and level of anxiety you have.

If your symptoms are mild your health professional may suggest ways you can manage your symptoms yourself. This can include lifestyle changes such as regular physical exercise and finding ways to reduce your stress levels.

If your symptoms are more severe you may need psychological treatment. Also known as talking therapies, this kind of treatment can help change your thinking patterns to help keep your anxiety under control and reduce irrational worries.

While talking therapies are an effective treatment, in some cases your health professional may also recommend medication.

It’s important to find the right treatment and the right health professional for your individual needs. If this is your first time seeking support for your anxiety a good place to start is talking to your GP. They will be able to assess your situation and recommend the best next steps for your treatment, including recommending a professional if that’s what you need. 

Getting support

Sometimes, talking about how you’re feeling can be the hardest step. If you’re having a tough time with anxiety, it’s important to know you’re not alone. There are people and organisations that can help.

Our team of mental health professionals are here to support you on our 24/7 Mental Health Phone Support line. It’s available to Medibank members with hospital cover 24 hours a day, 7 days a week on 1800 644 325~.

Beyond Blue has a 24/7 national support line where you can talk with a trained mental health professional who will listen, provide information and advice, and point you in the right direction to seek further help on 1300 22 4636.

headspace headspace provides mental health support and services to young people aged 12 to 25 and their families in person at headspace centres across Australia or by online chat or phone through 

And remember to speak to your GP. 

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Beyond Blue

Learn more about anxiety, depression, suicide prevention and ways to support your mental health.

Medibank health support and services

As an eligible Medibank member, you get more than just health insurance. You get extra support, when you need it most. 

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Mental Health Phone Support

Members with Hospital cover~ can talk with a mental health professional over the phone in relation to any mental health or emotional concern, 24 hours a day 7 days a week on 1800 644 325.

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New telehealth services

Medibank members with eligible extras can now access telehealth services—including psychology, physiotherapy, dietetics, occupational therapy, podiatry, exercise physiology, and speech therapy—and claim for services undertaken from 14 April until further notice.#

Medibank has a wide range of health and wellbeing services to support eligible members with their mental health.

Further reading

Person eating burger and chips at desk

Anxious eaters anonymous

When we’re feeling anxious, we’re more likely to turn to unhealthy coping mechanisms. Whilst some people turn to cigarettes or alcohol, others turn to food.

Couple discussing cost options

Managing negative thinking before bed

Anxiety and intrusive negative thoughts often pop up right before going to sleep. But why?

Looking for something else?

Visit our Mental Health homepage to find more tools and advice.

Talk to us about your cover and accessing services

Contact Medibank when and how it suits you: online 24/7, in-store, by phone or through the My Medibank app.

Things you need to know

~    OSHC members should call the Student Health and Support Line on 1800 887 283.

#    Check your cover summary to see if these services are included on your extras cover and if any waiting periods or annual limits apply.

While we hope you find this information helpful, please note that it is general in nature. It is not health advice, and is not tailored to meet your individual health needs. You should always consult a trusted health professional before making decisions about your health care. While we have prepared the information carefully, we can’t guarantee that it is accurate, complete or up-to-date. And while we may mention goods or services provided by others, we aren’t specifically endorsing them and can’t accept responsibility for them. For these reasons we are unable to accept responsibility for any loss that may be sustained from acting on this information (subject to applicable consumer guarantees). 

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