Patient Experience Survey Explained

We've broken down the basics of the patient experience information to to help you better understand how hospital results have been compared.

Understanding the patient experience information

View hospital experience scores

We surveyed over 87,000 members who’ve stayed overnight in an Australian private or public hospital, to better understand what they liked and disliked about their care. Their experiences have helped build this tool for you. This tool reflects member experience but does not reflect clinical outcomes.

A man resting on his hospital bed

Medibank has based the patient experience survey on the HCAHPS survey, but results published are not official HCAHPS scores. Medibank acknowledges that the three Care Transitions Measure® questions (Questions 23-25) are copyright of Eric A. Coleman, MD, MPH, all rights reserved.

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