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Understanding the patient experience information
View hospital experience scores
We surveyed over 87,000 members who’ve stayed overnight in an Australian private or public hospital, to better understand what they liked and disliked about their care. Their experiences have helped build this tool for you. This tool reflects member experience but does not reflect clinical outcomes.
Medibank has based the patient experience survey on the HCAHPS survey, but results published are not official HCAHPS scores. Medibank acknowledges that the three Care Transitions Measure® questions (Questions 23-25) are copyright of Eric A. Coleman, MD, MPH, all rights reserved.
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