Choosing a hospital

Your choice of hospital can have an impact on your cost and experience, so we’ve put together some information to help you make an informed decision. 

Public or private?

When you have hospital cover, you can choose to be treated as:

  • A private patient in a private hospital*
  • A private patient in a public hospital*
  • A public patient in a public hospital.

Your choice may have an impact on your out-of-pocket costs and experience. For example, as a public patient in a public hospital you can’t choose your own doctor (you will be appointed one) and may be subject to waiting lists depending on the treatment you need, but shouldn’t have any out-of-pocket costs. As a private patient in a private hospital you can choose your own doctor – as long as they do procedures at your chosen hospital – and can have your treatment as soon as you and your doctor are ready.

Read more: Comparing public and private hospitals


A couple determining what hospital to go to

Is it a Medibank Members’ Choice hospital? 

If you’re a Medibank member with hospital cover and have decided to be treated as a private patient in a private hospital we strongly recommend choosing a Members’ Choice hospital

Medibank has arrangements with most private hospitals and day surgeries in Australia, so you can generally get better value than if you were to go to a non-Members’ Choice hospital. 

If you have already decided on a specialist, ask them which hospitals they work in. You can check if they work in a Members’ Choice hospital by using our Find a provider tool

Hospital reviews

Hospitals have reviews, just like hotels. Once you’ve decided whether to go public or private you can start to research which hospital you’d like to go to. The Australian Government’s My Hospitals website allows you to search and compare hospitals on a range of measures. Medibank has also put together our own Hospital Experience Scores where we’ve rated private hospitals based on our members’ feedback.  

Find a Members’ Choice hospital

Take the guesswork out of choosing a hospital. Use our Find a Provider tool.

Want to know the cost of more than 40 common procedures? 

As a baseline, you can use our Procedure cost estimator to compare the typical cost of over 40 common procedures like hip and knee replacements, ACL repair, and many more. 

Looking for something else?

Visit our Hospital Assist homepage for a range of tools and advice to help you at every stage of your hospital journey.

Help the way you want it

Contact us 

Call us on 134 190 to speak to a consultant. Alternatively, chat to us 24/7 online.

Self-service options

Login to MyMedibank or Download the MyMedibank App for self service options.

Find a specialist

Find a specialist or Member's choice hospital using our find a provider tool.

Things you need to know

*    This applies only when the procedure or treatment you need is Included in your hospital cover and you have served the appropriate waiting period.

While we hope you find this information helpful, please note that it is general in nature. It is not health advice, and is not tailored to meet your individual health needs. You should always consult a trusted health professional before making decisions about your health care. While we have prepared the information carefully, we can’t guarantee that it is accurate, complete or up-to-date. And while we may mention goods or services provided by others, we aren’t specifically endorsing them and can’t accept responsibility for them. For these reasons we are unable to accept responsibility for any loss that may be sustained from acting on this information (subject to applicable consumer guarantees).