Medibank’s response to further outbreaks in Victoria

Providing support for our members

Our $185m member support package included postponing premium increases for our members back in April 2020 for six months, as well as continuing to offer a support package for hospitalised members and growing our telehealth offering.

For details about the full range of restrictions that affect residents of Melbourne and regional Victoria, please visit the Dept of Health & Human Services website.

Coronavirus suspension policy

This suspension policy allows any member to suspend their cover for a period of time.# Suspension applications are open until (and including) 31 March 2021. Talk to our team to discuss this option.

Easing of elective surgery restrictions

Thanks to everyone’s efforts, non-urgent category 2 and some category 3 elective surgeries have resumed in Victoria. Category 1 surgeries will continue unaffected by this approach.

From 28 September, all hospitals will steadily increase their elective surgery capacity, and we expect all Victorian hospitals to be back to 100% operating capacity by 23 November 2020.

For further details, please visit the Victorian Dept. of Health & Human Services website.

Dental restrictions to ease

The careful easing of restrictions means that dental practices in Melbourne metro will be able to resume non-urgent procedures from late September, such as:

  • routine examinations
  • temporary fillings
  • simple extractions
  • preventive procedures (fluoride varnish & hand scaling)
  • dentures and orthodontic treatments.

Please speak with your dental practice prior to making an appointment. For more information, please visit the Australian Dental Association’s Victorian website.

For members based in regional Victoria,  we recommend you contact your local dentist to understand what services they are providing as state-wide restrictions continue to ease.



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Health services are open

Many health services are now open, though we recommend confirming the availability of some services with your provider.

Don’t forget, many extras services such as psychology, counselling and physiotherapy are available to eligible members via telehealth consultations.

Great news, Melbourne!

Our stores are open once again. Our team look forward to welcoming you back safely in store to assist with all your health cover needs in person.

A quick refresher on COVID-19 

We know it’s been a while, so it’s worthwhile refreshing ourselves of the symptoms of COVID-19 to look out for as well as these basic safety precautions.



  • Fever
  • Runny nose
  • Sore throat
  • Coughing
  • Chills or sweats
  • Shortness of breath
  • Loss in sense of taste or smell

If you’re feeling any one of these symptoms, please make sure you get tested as soon as possible. 


Basic safety precautions

  • Maintain safe distance from people you don’t live with
  • Wash hands regularly
  • If you’re waiting for COVID-19 test results, stay home until you get your results
  • Wear a mask when out in public
  • Follow restrictions as per your local government guidelines.


COVID-19 Health Support

Whether you're directly impacted by COVID-19, looking for advice on how to deal with social distancing, or wondering how you can access the healthcare you require, we're here to assist.


Support information in languages other than English

If English is your second language, the Department of Human Services has information available in languages including Arabic, Turkish, Urdu, Simplified Chinese, Vietnamese and more.

Things you should know

^OSHC members should call the Student Health and Support Line on 1800 887 283

#  Overseas Health Cover excluded.

Ŧ     The Financial Hardship assistance package is only available to Medibank residential health members who have held their cover for at least three months. Members with Overseas Visitors Health Cover or Overseas Workers Cover should contact Medibank on 132 331, or on 134 148  if you are an Overseas Student Health Cover member, to discuss your membership. Additionally, the 'State of disaster temporary premium reduction' only applies to residents within a declared state of disaster in Australia.

While we hope you find the information on this webpage helpful, please note that it is general in nature. It is not health advice, and is not tailored to meet your individual health needs. You should always consult a trusted health professional before making decisions about your health care. While we have prepared the information on the webpage carefully, we can’t guarantee that it is accurate, complete or up-to-date. And while we may mention goods or services provided by others, we aren’t specifically endorsing them and can’t accept responsibility for them. For these reasons we are unable to accept responsibility for any loss that may be sustained from acting on this information (subject to applicable consumer guarantees).


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