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Medibank’s response to further outbreaks in Victoria

New restrictions for Victoria

There’s been growing concern regarding a number of Victorian COVID-19 cases that come from an unknown source. Because of this, a State of Disaster has been declared across Victoria for a six-week period. This means Stage 4 restrictions for Melbourne metro and Stage 3 restrictions for regional Victoria.

For Melbourne residents

Effective immediately, new stay-at-home directions for Melbourne include:

  • A curfew between 8pm to 5am, excluding work, caregiving, medical & compassionate reasons.
  • Exercise only to be conducted for a maximum of one hour, with one other person, within 5km of home.
  • Shopping for essentials to be done by one person per household, per day, within 5km of home, or your nearest supermarket. Exceptions will apply for caregivers.

For residents in regional Victoria

It is hoped that moving to Stage 3 restrictions for regional Victoria will help contain the coronavirus and prevent it spreading to communities outside Melbourne. As a reminder, Stage 3 restrictions mean there are just four reasons to leave home:

  • Shopping for food and essential items
  • Care & caregiving
  • Daily exercise
  • Work & studies, if those cannot be performed at home

There are further changes that affect residents of Melbourne and regional Victoria, such as changes to school openings and public transport, so please visit the Dept of Health & Human Services website for more information

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Member Support Package

The latest round of temporary business closures will affect many Victorians. Our financial hardship policy is here to assist eligible members during this trying time. 

Please visit the Medibank Member Support page for more details.Ŧ

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Health services are open

Though many health services remain open, we recommend confirming with your provider, as heightened Stage 4 restrictions in Mebourne metro may limit the availability of some services.

Don’t forget, many extras services such as psychology and physiotherapy are available to eligible members via telehealth consultations.

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Medibank stores closed temporarily 

All Victorian stores will be closed until stay home orders are lifted. Visit your MyMedibank app, 24/7 Help Online, or call 132 331 if you have any questions. 

Living in a hotspot?

A COVID-19 testing blitz in your area will mean more people in your community can get tested, to provide the certainty of knowing what steps to take to contain the spread. So, hang in there.


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Wear a mask

From 11:59pm, Sunday 2 August 2020, face coverings (masks) will be compulsory for all residents in Victoria, when they are out in public. This extends the precautions that are already in place for residents in Melbourne metro and Mitchell Shire.

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More testing sites are available

Less-invasive tests (saliva based) have also been introduced, meaning it is easier for you and the testing staff to conduct the test.

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Or see your GP

Alternatively, you can arrange to see your GP for testing, but please ensure you call ahead, so that they may advise you of any safety precautions that may be required before you visit.

Read about the saliva based test here and find your nearest COVID-19 test centre here.

A quick refresher on COVID-19 

We know it’s been a while, so it’s worthwhile refreshing ourselves of the symptoms of COVID-19 to look out for as well as these basic safety precautions.



  • Fever
  • Runny nose
  • Sore throat
  • Coughing
  • Chills or sweats
  • Shortness of breath
  • Loss in sense of taste or smell

If you’re feeling any one of these symptoms, please make sure you get tested as soon as possible. 


Basic safety precautions

  • Maintain safe distance from people you don’t live with
  • Wash hands regularly
  • If you’re waiting for COVID-19 test results, stay home until you get your results
  • Wear a mask when out in public
  • Follow restrictions as per your local government guidelines.


COVID-19 Health Assist

Eligible members with hospital cover may now access advice and support from dedicated health professionals at no extra cost.^

We all know what it takes to keep everyone safe 

Carefully and gradually, restrictions were in the process of being eased around Australia. And this is in no small part due to the collective effort of all Australians to physically distance, self-isolate and practise good hygiene. 

We’ve done it before, so we can do it again. So stay safe, stay strong, Victoria. 

For the latest updates on COVID-19 and your area, please visit the VicHealth website.

Things you should know

^OSHC members should call the Student Health and Support Line on 1800 887 283

Ŧ     The Financial Hardship assistance package is only available to Medibank residential health members who have held their cover for at least three months. Members with Overseas Visitors Health Cover or Overseas Workers Cover should contact Medibank on 132 331, or on 134 148  if you are an Overseas Student Health Cover member, to discuss your membership.

While we hope you find the information on this webpage helpful, please note that it is general in nature. It is not health advice, and is not tailored to meet your individual health needs. You should always consult a trusted health professional before making decisions about your health care. While we have prepared the information on the webpage carefully, we can’t guarantee that it is accurate, complete or up-to-date. And while we may mention goods or services provided by others, we aren’t specifically endorsing them and can’t accept responsibility for them. For these reasons we are unable to accept responsibility for any loss that may be sustained from acting on this information (subject to applicable consumer guarantees).


Have questions?

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