Our response to increasing cases in South Australia

We’ve got your back, South Australia

As we keep a close eye on the developing situation in South Australia, our top priority is to ensure the health and safety of our staff, members and the wider community. 

Here we’ll keep you posted on important Medibank updates, such as changes to store opening hours and how we can provide additional support to South Australians during this time.

For the most up-to-date news and information on COVID-19 in South Australia, including known hotspots and testing centre locations, please visit the SA Health website.

For the most recent information about the six-day lockdown, visit the SA Health COVID-19 Response page. 

Important updates

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All Medibank stores in SA are closed

To protect the health and safety of our team and members during this period, all Medibank stores in South Australia will be closed until further notice. Visit your My Medibank app, 24/7 Help Online, or call 132 331 if you have any questions.

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Elective surgery restrictions

During this Circuit Breaker six-day lockdown, all elective surgery except cancer treatments, will be put on hold. Your treating specialist or hospital will be in touch if this affects you.

Allied health services are on hold

Allied health services such as physiotherapy, dental and optometry will be suspended during this period. The good news is that some services will still be available via Telehealth.

COVID-19 Health Assist

Eligible members with hospital cover may now access advice and support from dedicated health professionals at no extra cost.^

A quick refresher on COVID-19 

We know it’s been a while, so it’s worthwhile refreshing ourselves of the symptoms of COVID-19 to look out for as well as these basic safety precautions.



  • Fever
  • Runny nose
  • Sore throat
  • Coughing
  • Chills or sweats
  • Shortness of breath
  • Loss in sense of taste or smell

If you’re feeling any one of these symptoms, please make sure you get tested as soon as possible. 


Basic safety precautions

  • Follow restrictions as per your local government guidelines.
  • Maintain safe distance from people you don’t live with
  • Wash hands regularly
  • If you’re waiting for COVID-19 test results, stay home until you get your results
  • Wear a mask when out in public


South Australia, you got this

With cautious optimism, we look at how well South Australia handled the pandemic earlier in the year. As further challenges present themselves, such as this six-day lockdown, we’ll be here with the 24/7 support you need to ride this out.

Things you should know

^OSHC members should call the Student Health and Support Line on 1800 887 283

While we hope you find the information on this webpage helpful, please note that it is general in nature. It is not health advice, and is not tailored to meet your individual health needs. You should always consult a trusted health professional before making decisions about your health care. While we have prepared the information on the webpage carefully, we can’t guarantee that it is accurate, complete or up-to-date. And while we may mention goods or services provided by others, we aren’t specifically endorsing them and can’t accept responsibility for them. For these reasons we are unable to accept responsibility for any loss that may be sustained from acting on this information (subject to applicable consumer guarantees).