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Frequently asked questions

What happens if I have travel insurance and get sick whilst overseas?

If you have a medical problem whilst overseas, contact the 24hour Emergency Assistance team immediately on +61 (2) 8907 5672 or one of the following numbers and our team will be able to help you deal with your emergency.

  • New Zealand - 0800 284 346
  • UK - 0800 096 8821
  • USA - 1 855 802 3392
  • Canada - 1 855 802 3392

You can call the 24 hour hotline from anywhere around the world, 24 hours a day, 7 days a week. For easy reference, the phone number and your policy number can be entered on your Emergency Assistance Card and kept in your wallet.

Medibank Travel Insurance entitles you to medical assistance and cover for the costs of treatment whilst overseas subject to policy conditions. Refer to page 25 of the Product Disclosure Statement for details.