24/7 Live Vet with Medibank Pet Insurance

Things you should know

^{^} Live Vet Support is a service provided by PetSure that gives you 24/7 access to general veterinary telehealth advice for your insured pet(s) via online video or chat, via the Customer Portals owned and operated by PetSure. Access to Live Vet Support consultations subject to the Customer Portal terms of use available at petportal-medibank.petsure.com.au/.

^# Eligible Medibank and ahm health members who wish to activate this discount must provide accurate membership details: (a) at point of purchase for the discount to apply; or (b) prior to renewal for the discount to apply at renewal.

¹ Based on 2024/25 data showing that 60% of customers did not submit a claim for a vet clinic visit within a month of their Live Vet consultation. These avoided visits typically cost customers an average of $83 out of pocket for consults and diagnostics that do not lead to treatment.

⁺⁺ myPetPass® is a rewards programme provided by PetSure (Australia) Pty Ltd and available to holders of active Medibank Pet Insurance policies. myPetPass® perks are provided by PetSure and third-party suppliers and also subject to these third-party suppliers’ terms and conditions. myPetPass® perks and/or the myPetPass® rewards programme may be amended or withdrawn any time without notice. Full Terms & Conditions available at mypetpass.com.au/terms. 

Customer experience may vary depending on individual circumstances Live Vet is not an emergency service. If you are in need of emergency assistance, you should take your pet to the nearest emergency veterinary practice.

While we may mention goods or services provided by others, we aren’t specifically endorsing them and can’t accept responsibility for them. For these reasons Medibank is unable to accept responsibility for any loss that may be sustained from acting on this information (subject to applicable consumer guarantees).

*Offer commences 12.01am on AEDT 22 October 2025 and ends 11.59pm on AEDT 16 December 2025 (Offer Period). To be eligible for the $100 PetO e-voucher, customers must purchase a new Medibank Pet Insurance policy during the Offer Period using promo code PETO100, provide a valid email address, hold the policy for 90 continuous days and have paid all premiums in full. If you change your level of cover during the 90 day period you will be ineligible for this Offer. This Offer is available on a maximum of 2 new, eligible Medibank Pet Insurance policies purchased during the Offer Period, per customer (Offer). Please allow up to 10 business days after the 90-day holding period for your PetO e-voucher to be sent via email. The PetO e-voucher will expire on 30 June 2026. Only 1 e-voucher can be used per transaction, either online or in-store. The PetO e-voucher can only be used in a single transaction and any balance not used in the single transaction will be forfeited by the customer. Any balance not used before the expiry date will be forfeited by the customer. Applicable for redemption on all products and the following services: diy dog wash, grooming and PetO vet. PetO e-voucher cannot be exchanged or refunded for cash.  

Important note for South Australia and Northern Territory residents:

PetO does not currently operate retail stores in South Australia and only offers online delivery in this state. PetO does not currently operate retail stores or offer delivery in the Northern Territory. Customers residing in the Northern Territory who meet all eligibility criteria will receive a $100 Visa Digital Gift Card in lieu of the PetO e-voucher. This gift card will be delivered by a third party and subject to additional terms and conditions to be provided at the time of issue.  All other offer terms and conditions remain unchanged.

Offer only applies to new Medibank Pet Insurance policies purchased during the Offer Period, online or by phone using the promo code PETO100. Medibank and ahm health members can receive the Offer in addition to the 10% standard Medibank and ahm health member discount on the first year’s premium only.

Not available with any other offer except for:

• the existing Medibank and ahm health members standard discount, if applicable;
• the 5% multi-pet discount for additional pets, if applicable.

Staff members:

• Excludes Medibank and ahm staff members.

Offer subject to the terms and conditions of the Medibank Pet Insurance policy. Eligibility criteria applies for Medibank Pet Insurance and is subject to the Medibank Pet Insurance terms and conditions (Refer to the Product Disclosure Statement). Medibank Pet Insurance reserves the right to withdraw, vary or extend this Offer at any time, without notice.