Two months free. They'll dig it.
Sign up to Medibank Pet Insurance by 3 September 2025 and get two month’s premium free. T&Cs apply.* Use promo code: 2FREE Plus, Medibank and ahm health members save 10% every year.#
Get a quick quote
24/7 Live Vet support – Online, anytime, anywhere
With 24/7 Live Vet, you have 24/7 access to experienced, Australian-registered vets via Live Vet Support at no additional cost to your pet insurance policy.^ Whether it’s late at night, during the weekend, or simply when you need expert advice, connect to a vet within minutes through your Pet Portal via video call or online chat. Get help with at-home treatment plans, vet advice, or guidance on whether an in-person visit is needed. All Medibank Pet Insurance policies have 24/7 Live Vet available at no additional cost.
When should I use Live Vet support?
Not sure if your pet’s symptoms are serious? Sometimes our pets can be acting not quite right, and it's hard to understand what support they need. Live Vet Support is here to help you get expert advice without always having to visit an in-person vet.
Whether it’s a minor concern or something more urgent, speaking to an online vet can help take the stress out of the unknown. Based on our data, 60% of customers that used Live Vet in 2024-25 avoided an in-person clinic.1 If your pet does need urgent care, the 24/7 Live Vet can advise you if a trip to the vet is required.
60% of our customers avoided an in-clinic vet after using 24/7 Live Vet.1
How to Access Live Vet Support
For existing Medibank Pet Insurance customers, getting started is quick and easy:
- Log in to your Pet Portal
- Click on ‘Live Vet’ in the top navigation bar
- Choose video call or online chat
- Start your consultation with a real vet within minutes!
Why choose an online vet
Help available 24/7, wherever you are
Expert vet advice anytime, anywhere. Available to Medibank Pet Insurance policy holders.
No more guessing
Get expert advice, from a registered Australian vet.
Fast and convenient
Speak to a real vet within 2-15 minutes depending on the time of your video call or online chat.
You can save on after hours fees
Get professional advice before heading to an emergency vet. Get an email summary of the vet's advice after your consultation.
Live Vet is not an emergency service. If you are in need of emergency assistance, you should take your pet to the nearest emergency veterinary practice.
Considering Medibank Pet Insurance?
With over 15 years experience and 257,000 Aussie pets we've helped protect since 2009, this isn't our first rodeo. If you want to Join Medibank Pet Insurance and get access to great benefits like myPetPass++, GapOnly~ claiming and 24/7 Live Vet,^ then you can get a quote below.
Things you should know
^ Live Vet Support is a service provided by PetSure that gives you 24/7 access to general veterinary telehealth advice for your insured pet(s) via online video or chat, via the Customer Portals owned and operated by PetSure. Access to Live Vet Support consultations subject to the Customer Portal terms of use available at petportal-medibank.petsure.com.au/.
# Eligible Medibank and ahm health members who wish to activate this discount must provide accurate membership details: (a) at point of purchase for the discount to apply; or (b) prior to renewal for the discount to apply at renewal.
1 Based on 2024/25 data showing that 60% of customers did not submit a claim for a vet clinic visit within a month of their Live Vet consultation. These avoided visits typically cost customers an average of $83 out of pocket for consults and diagnostics that do not lead to treatment.
Customer experience may vary depending on individual circumstances Live Vet is not an emergency service. If you are in need of emergency assistance, you should take your pet to the nearest emergency veterinary practice.
While we may mention goods or services provided by others, we aren’t specifically endorsing them and can’t accept responsibility for them. For these reasons Medibank is unable to accept responsibility for any loss that may be sustained from acting on this information (subject to applicable consumer guarantees).
* Offer commences 12.01am on AEST 01 July 2025 and ends 11.59pm on AEST 03 September 2025 (Offer Period). Offer provides customers with their first two months free in their first policy year only when they purchase a new Medibank Pet Insurance Policy during the Offer period (Offer). If you choose to pay by monthly or fortnightly instalments, you will not be charged an instalment for the first two months of your policy, from the selected policy commencement date. The first premium will be charged on the first premium instalment of the third month of your policy. For annual payments, the two months free will be deducted from your first policy year premium at the time of purchase. Offer will cease if you change your level of cover.
Offer only applies to new Medibank Pet Insurance policies purchased during the Offer Period, online, in-store, or by phone using the promo code 2FREE. Medibank and ahm health members can receive the Offer in addition to the 10% standard Medibank and ahm health member discount on the first year’s premium only.
Not available with any other offer except for:
- the existing Medibank and ahm health members standard discount, if applicable;
- the 5% multi-pet discount for additional pets, if applicable.
Staff members:
- Excludes Medibank and ahm staff members.
Offer subject to the terms and conditions of the Medibank Pet Insurance policy. Eligibility criteria applies for Medibank Pet Insurance and is subject to the Medibank Pet Insurance terms and conditions (Refer to the Product Disclosure Statement). Medibank Pet Insurance reserves the right to withdraw, vary or extend this Offer at any time, without notice.
Pet Insurance
Medibank Pet Insurance policies entered into for the first time prior to 30 August 2023 and subsequent renewals of those policies are issued by The Hollard Insurance Company Pty Ltd ABN 78 090 584 473, AFSL 241436, arranged and administered by PetSure (Australia) Pty Ltd ABN 95 075 949 923, AFSL 420183 (PetSure) and promoted and distributed by PetSure’s Authorised Representative (AR) Medibank Private Limited ABN 47 080 890 259, AR 286089 (Medibank).
Medibank Pet Insurance policies entered into for the first time on or after 30 August 2023, and subsequent renewals of those policies are issued by PetSure and promoted and distributed by PetSure’s AR, Medibank.
Any advice provided is general only and does not take into account your individual objectives, financial situation or needs. Please consider the Product Disclosure Statement (PDS) ensure this product meets your needs before purchasing, or choosing to continue with the product. PDS and Target Market Determination available at medibank.com.au/pet-insurance.