Frequently asked questions

I don’t have my pet’s full vet’s history because they were adopted from a shelter. What else do I need to do when I make my first claim?

When you make your first claim, you’ll be asked to attach the relevant veterinary history from both current and previous veterinary clinics.

However, if your cat or dog was adopted from an animal shelter you will need to provide a copy of the adoption records for verification.

Things you should know

Medibank Pet Insurance is issued by The Hollard Insurance Company Pty Ltd ABN 78 090 584 473, AFSL 241436, is arranged and administered by PetSure (Australia) Pty Ltd ABN 95 075 949 923, AFSL 420183 (PetSure) and is promoted and distributed by PetSure’s Authorised Representative (AR) Medibank Private Limited ABN 47 080 890 259, AR 286089. Terms, conditions, waiting periods and exclusions apply. Any advice provided is general only and does not take into account your individual objectives, financial situation or needs. Please consider the Product Disclosure Statement (PDS) to ensure this product meets your needs before purchasing. PDS and Target Market Determination available at medibank.com.au/pet-insurance

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