Frequently asked questions

How do I cancel my policy?

You can review our cancellation rules by referring to our Product Disclosure Statement (PDS). 

You can cancel your Pet Insurance policy at by contacting our friendly customer service team. See here for our contact details.

Things you should know

T&Cs apply. Issued by The Hollard Insurance Company Pty Ltd. Consider the PDS before deciding if the product is right for you. PDS and TMD available here

Have questions?

Our team of experts are ready to help!

Enter your postcode to find your nearest store to have a face-to-face chat!

Fill in the form below or get in touch by calling our dedicated line 1300 110 086.
We are open on Sundays.

In providing your telephone number, you consent to Medibank contacting you about health insurance.

We'll have someone call you soon to help with any questions you have.

contact us