Frequently asked questions

How do I apply for a Pre-existing Condition review?

If your pet has had a temporary condition that was subject to the pre-existing condition exclusion, you can apply to have it reviewed. 

Your vet will need to certify and provide veterinary records verifying that the condition remains a temporary condition and has not existed, occurred or shown noticeable signs, symptoms or an abnormality for a period of 18 months. 

This can also automatically be reviewed when you submit your first claim. 

The pre-existing condition exclusion(s) will not be deemed to have been lifted unless agreed to by us in writing.  You can download a copy of the Pre-existing Condition Review Form from the Useful Documents page.

If your pet has a chronic condition that existed or occurred before the commencement date of your first policy period or during any applicable waiting period, that condition will always be excluded from your policy. 

 

 

Things you should know

T&Cs apply. Issued by The Hollard Insurance Company Pty Ltd. Consider the PDS before deciding if the product is right for you. PDS and TMD available here

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