Frequently asked questions

Can pets of all ages be insured?

If you are covered under:

Emergency Pet Care: You can start your pet’s cover from 8 weeks of age and before its 9th birthday. 

Ultimate Pet Care: You can start your pet’s cover from 8 weeks of age and before its 9th birthday. 

Essential Pet Care: You can start your pet’s cover from 8 weeks of age. There is no upper age limit, so any dog or cat can be insured for specified accidents and illnesses, no matter how old.

Cover is available for the life of your pet provided you renew your policy each year without any break, lapse or change in in the level of Cover. Cover is subject to the terms and conditions of your renewing policy. See details in your Product Disclosure Statement.

Things you should know

Medibank Pet Insurance is issued by The Hollard Insurance Company Pty Ltd ABN 78 090 584 473, AFSL 241436, is arranged and administered by PetSure (Australia) Pty Ltd ABN 95 075 949 923, AFSL 420183 (PetSure) and is promoted and distributed by PetSure’s Authorised Representative (AR) Medibank Private Limited ABN 47 080 890 259, AR 286089. Terms, conditions, waiting periods and exclusions apply. Any advice provided is general only and does not take into account your individual objectives, financial situation or needs. Please consider the Product Disclosure Statement (PDS) to ensure this product meets your needs before purchasing. PDS and Target Market Determination available at medibank.com.au/pet-insurance

Have questions?

Our team of experts are ready to help!

Enter your postcode to find your nearest store to have a face-to-face chat!

Fill in the form below or get in touch by calling our dedicated line 1300 110 086.
We are open on Sundays.

In providing your telephone number, you consent to Medibank contacting you about health insurance.

We'll have someone call you soon to help with any questions you have.

contact us