Frequently asked questions

Are hereditary and congenital defects covered?

Yes, provided symptoms or clinical signs of these defects were not present prior to taking out Medibank Pet Insurance.

If any symptoms or signs of a condition occur, or the condition exists in any form prior to insurance or during the applicable waiting period, then it will be considered to be a pre-existing condition and may or may not be covered. You should carefully read the recent changes to claims for pre-existing conditions and consult the Product Disclosure Statement.

Things you should know

Medibank Pet Insurance is issued by The Hollard Insurance Company Pty Ltd ABN 78 090 584 473, AFSL 241436, is arranged and administered by PetSure (Australia) Pty Ltd ABN 95 075 949 923, AFSL 420183 (PetSure) and is promoted and distributed by PetSure’s Authorised Representative (AR) Medibank Private Limited ABN 47 080 890 259, AR 286089. Terms, conditions, waiting periods and exclusions apply. Any advice provided is general only and does not take into account your individual objectives, financial situation or needs. Please consider the Product Disclosure Statement (PDS) to ensure this product meets your needs before purchasing. PDS and Target Market Determination available at medibank.com.au/pet-insurance

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