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Things worth knowing

About benefit replacement periods
What's a benefit replacement period?

It's a period of time you need to wait after purchasing an item covered by us before you can receive further benefits to replace the item. For example, if you received benefits for an insulin delivery pen, purchased on 1 July 2011, you can only receive benefits for another one purchased on or after 1 July 2013.

How long is a benefit replacement period?

This varies from item to item and generally applies per member unless specified in the following table.

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