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Make a claim

How to make a claim

The claims process has been designed to get your claim settled as quickly as possible, so there's one less thing for you or your family to worry about.  One of our helpful staff will discuss the process with you and organise the necessary paperwork to be sent out to you.

Call us

Just phone 1300 766 085 if you think you may need to make a claim.

We are available to help from Monday to Friday, between 8:00am and 8:00pm (AEST).

Email us

Send us an email at claims@life.medibank.com.au

Write to us

Alternatively, you (or your legal personal representative) can write to us on:

Claims Services

Medibank Life Insurance

PO Box 6728

Baulkham Hills NSW 2153

 

Further information about making a claim can be found in the relevant Product Disclosure Statements.

Things you should know

Life Insurance

You should read the Medibank Starter Life Insurance Product Disclosure Statement and Financial Services Guide, the Medibank Life Insurance combined Product Disclosure Statement and Financial Services Guide carefully before deciding whether or not to buy that product.

Funeral Insurance

You should read the Medibank Funeral Insurance Product Disclosure Statement carefully before deciding whether or not to buy that product. 

Income Protection

You should read the Medibank Income Protection Product Disclosure Statement carefully before deciding whether or not to buy that product.

Medibank life insurance products are issued by the insurer, Swiss Re Life & Health Australia Limited ABN 74 000 218 306; Australian Financial Services Licence No. (AFSL) 324908, Level 36, Tower Two, International Towers Sydney, 200 Barangaroo Avenue, Sydney NSW 2000. Medibank life insurance products are distributed by Greenstone Financial Services Pty Ltd (GFS) ABN 53 128 692 884; AFSL 343079, 58 Norwest Boulevard, Bella Vista NSW 2153 and promoted by its Authorised Representative Medibank Private Limited ABN 47 080 890 259; Authorised Representative No. 286089, 720 Bourke Street, Docklands VIC 3008. Medibank Private is also authorised by GFS to distribute Medibank Starter Life insurance.

Your personal information will be handled in accordance with our Privacy Collection Notice.

Things you should know

~Medibank Starter Life Insurance is able to be purchased online for applicants aged 18 to 45, to a maximum of $250,000 in cover.

Any advice provided is general only and doesn’t consider your objectives, financial situation or needs. You should carefully read the relevant Product Disclosure Statement (which sets out the product terms, conditions and exclusions) and Financial Services Guide available here to ensure the product is right for you.

Medibank life insurance products are issued by the insurer, Swiss Re Life & Health Australia Limited ABN 74 000 218 306, AFSL 324908 (Swiss Re). Medibank life insurance products are distributed by Greenstone Financial Services Pty Ltd ABN 53 128 692 884, AFSL 343079 (GFS), and promoted by Medibank Private Limited ABN 47 080 890 259, AR 286089 (Medibank Private). Medibank Private is an authorised representative of GFS.

Your personal information will be handled in accordance with our Privacy Collection Notice.

±    Aus. res. 18+  only. Starts 15/6/20 9am AEST. Ends 30/8/20 11:59pm AEST. See T&Cs for entry limits. Draw: 2:30pm AEST, 1/7/20, 15/7/20, 29/7/20, 12/8/20, 26/8/20, 9/9/20, L4/411 Collins St, Melbourne VIC 3000. Prizes: 6 x $2,000 EFTPOS gift card (1 per draw). Winners published at https://plexus.co/docs/lifeinsurancewinners.pdf by 16/09/20. Promoter: Medibank Private Limited ABN 47 080 890 259, L 4, 720 Bourke St, Docklands VIC 3008. See https://www.plexus.co/terms/medibank-life-insurance-2k-gift-card-competition-june-2020 before Terms and Conditions. Permit No's: ACT TP20/00646, NSW LTPS/20/43616 & SA T20/553. 

Have questions?

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