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Frequently asked questions

Not sure about something and need some help? Below are a number of typical queries that people come across when buying a life insurance policy.

Alternatively, if your query is not listed below, please feel free to contact us on 1300 766 085 or email us directly with your query.

Our frequently asked questions are broken down into three areas.


Life insurance FAQs

Income Protection FAQs

Funeral Insurance

Things you should know

Any advice provided is general only and doesn’t consider your objectives, financial situation or needs. You should carefully read the relevant Product Disclosure Statement (which sets out the product terms, conditions and exclusions) and Financial Services Guide available here to ensure the product is right for you.

Medibank life insurance products are issued by the insurer, Swiss Re Life & Health Australia Limited ABN 74 000 218 306, AFSL 324908 (Swiss Re). Medibank life insurance products are distributed by Greenstone Financial Services Pty Ltd ABN 53 128 692 884, AFSL 343079 (GFS), and promoted by Medibank Private Limited ABN 47 080 890 259, AR 286089 (Medibank Private). Medibank Private is an authorised representative of GFS.

Your personal information will be handled in accordance with our Privacy Collection Notice.