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Contact us

Want to talk to someone about our insurance options? Give us a call or pop into one of our stores across the country.

New customers

For Life, Funeral or Income Protection insurance quotes, call 1300 722 568.  We are open from Monday to Friday, between 8:00am and 8:00pm AEST.

Alternatively, you can request a quote anytime online.

Existing customers

For any existing customer queries:

Phone

Call us 1300 722 568.  We are open from Monday to Friday, between 8:00am and 8:00pm AEST.

Email

For any email inquiries, please send through to service@life.medibank.com.au

Post

Medibank Life Insurance

PO Box 6728
Baulkham Hills

NSW 2153

Make a complaint

We are committed to seeking out, listening to and acting on your feedback, to ensure we continuously improve your customer experience.

If you have a complaint about your insurance or the service we've provided, please follow the steps below. We take your feedback seriously and will do all we can to resolve any issues as quickly as possible.

  1. Please email, phone or write to us (our contact details are shown above) to let us know about your complaint or to provide feedback.
  2. If we can't resolve your matter immediately we will escalate it to our internal complaints resolution process.
  3. If we can't resolve this internally, you can escalate to the Financial Ombudsman Service (FOS) for an independent review.

Financial Ombudsman Service

Telephone:1300 367 287

Facsimile: (03) 9613 6399

Website: www.fos.org.au

Email: info@fos.org.au

Mail: GPO Box 3, Melbourne, Victoria, 3001

FOS is an independent complaint review service. A decision of FOS is binding on us (up to specified limits) but not on you. It is a service provided without cost to you.

Things you should know

Life Insurance

You should read the Medibank Starter Life Insurance Product Disclosure Statement and Financial Services Guide, the Medibank Life Insurance combined Product Disclosure Statement and Financial Services Guide, or Medibank Accidental Death Insurance combined Product Disclosure Statement and Financial Services Guide carefully before deciding whether or not to buy that product.

Funeral Insurance

You should read the Medibank Funeral Insurance Product Disclosure Statement carefully before deciding whether or not to buy that product.

Income Protection

You should read the Medibank Income Protection Product Disclosure Statement or the Medibank Income Protection (Accident Cover) Product Disclosure Statement carefully before deciding whether or not to buy that product.

Medibank life insurance products are issued by the insurer, Swiss Re Life & Health Australia Limited ABN 74 000 218 306; Australian Financial Services Licence No. (AFSL) 324908, Level 36, Tower Two, International Towers Sydney, 200 Barangaroo Avenue, Sydney NSW 2000. Medibank life insurance products are distributed by Greenstone Financial Services Pty Ltd (GFS) ABN 53 128 692 884; AFSL 343079, 58 Norwest Boulevard, Bella Vista NSW 2153 and promoted by its Authorised Representative Medibank Private Limited ABN 47 080 890 259; Authorised Representative No. 286089, 720 Bourke Street, Docklands VIC 3008. Medibank Private is also authorised by GFS to distribute Medibank Starter Life insurance.

Advice on this website is general only and does not consider your individual objectives, financial situation or needs.

Your personal information will be handled in accordance with our Privacy Collection Notice.