Claiming for Ambulance services

If you’re not eligible for ambulance cover under a state scheme, you can make a claim through the My Medibank app on your phone or My Medibank online. If you don't have a My Medibank account, register now in two easy steps.

If you're not sure whether you're eligible to claim, you can check your cover summary on My Medibank.

Ready to make a claim? Get step-by-step instructions.

State information

You should contact your state/territory ambulance provider in instances where you’ve been given an invoice and there are levy arrangements, or if your state/territory government provides ambulance services, at no cost, otherwise you can submit your claim to us.

Select your state or territory of residence to learn more about how to make an ambulance claim.

Queensland

Queensland residents can access ambulance treatment and transport at no cost, Australia-wide by the state government. If you have a situation that isn’t covered by Queensland’s state scheme, please submit a claim to us and we'll assess it.

If you receive an invoice from another state or territory's ambulance service and can prove that Queensland was your principal residence at the time, you can forward it to the Queensland Ambulance Service for payment

New South Wales

If you have Hospital cover, a valid concession card or Pensioner Concession card that’s eligible for free of charge ambulance services within NSW and have received an invoice, you can provide your details to NSW Ambulance for a fee review.

Otherwise, if you have Extras cover or Ambulance-only cover and are eligible for benefits towards ambulance services, you can submit a claim through My Medibank online or on the app. Alternatively you can post your invoice and completed claim form to us.

Tasmania

The state government waives ambulance fees for Tasmanian residents in most cases. You may have to pay for in-state ambulance services relating to motor-vehicle accidents, workplace accidents or public liability incidents. Where you’ve received an invoice in these cases, it’s best to follow the process outlined by the Tasmanian Department of Health.

If there’s a circumstance you’ve received an invoice for ambulance services and you have Hospital cover, Extras cover or Ambulance-only cover and are eligible for benefits towards ambulance services, you can submit a claim through My Medibank online or on the app. Alternatively you can send an invoice and completed claim form to us.

Northern Territory

If you have Hospital cover, Extras cover or Ambulance-only cover and are eligible for benefits towards ambulance services, you can submit a claim through My Medibank online or on the app. Alternatively you can send an invoice and completed claim form to us.

If you receive an invoice and are eligible for free ambulance services by the state within NT as a concession card holder, you can contact the St John NT accounts team for more information.

Victoria

If you’re a pensioner concession card holder or healthcare card holder who’s eligible for clinically necessary ambulance transport, you can contact Ambulance Victoria who can review your invoice.

Australian Capital Territory

If you have Hospital cover, aged pension or Health Care Concession card that's entitled to free ambulance services or have a specific circumstance where ambulance fees are waived and have received an invoice, you can contact ACT Ambulance.

Western Australia

If you’ve received an invoice from St John WA and are unsure whether your circumstance provides any discount or fee waiver, you can find out on their website.

If you’re aged 65 or over and are eligible for free or discounted ambulance services, you may be able to claim any remaining costs from Medibank. If you’re claiming for non-emergency transport by a WA ambulance provider, you’ll need to make $100 co-payment towards the cost of each instance of non-emergency transport in WA. The co-payment doesn’t apply for emergency transport, or if you have Medibank Extras and/or Medibank Hospital cover.

South Australia

Pension Concession Card holders may be eligible to some fee assistance with a discounted rate. More information can be found through SA Ambulance Service.

Eligibility

We pay benefits towards ambulance services when:

You used an ambulance for:

Ambulance transport to hospital or other facility approved by Medibank to receive immediate professional attention.
When an ambulance is called to provide immediate professional attention but transport by ambulance is not needed.
Transport by ambulance between hospitals as an admitted patient. Excluding transfers between public hospitals.

Transport by air ambulance where pre-approval was obtained from Medibank.
You have served a 1-day waiting period.
You have an itemised receipt or invoice.

What isn’t included in Ambulance cover?

We don’t pay benefits towards:

Immediate professional attention not being required e.g. general patient transportation.
Transfers between public hospitals as an admitted patient .
Ambulance costs that can be claimed through a third party e.g.
- Federal/state/territory ambulance transportation scheme
- WorkCover
- The Transport Accident Commission
- Department of Veterans’ Affairs (DVA), where applicable

However, we may pay benefits for ambulance costs not fully funded by these schemes if the service meets our assessment criteria. In this case, please submit a claim to us.

For ambulance transfers once you have been discharged from hospital, including transport from hospital to home.
Ambulance services that are waived by state/territory ambulance schemes. Learn more on whether this applies to you by visiting the ambulance page of the state or territory you reside in.

How to make an Ambulance claim on the app

1. Log in

2. Tap Make a claim

3. Tap Ambulance

4. Add claim details

5. Upload receipt

6. Submit claim