Everyday health made easy, with My Medibank

Our go-to app making it easier to manage your health cover, take control of your health and wellbeing, and get rewarded for it.*

 

Google Play store     Apple store

My Medibank app
Medibank Card on iPhone

Access Medibank anytime, anywhere

  • Find information about Medibank services, including your digital Medibank card and tax statements in the My Medibank app, 24/7
  • My Medibank is a safe and secure way to update your personal details, make a payment or claim online protected by Multi-Factor Authentication and other safety features
  • Message us at a time that's convenient for you with our secure online chat. We keep past conversations so you can pick up where you left off

 

The easiest way to understand and use your cover

  • Make a claim in minutes, giving you more time to be incredible
  • Make the most of your cover by staying on top of how much you have left to spend on extras
  • Help estimate how much you'll get back on extras claims with our Out of pocket estimator#
Out of pocket estimator
Find a provider screen

Connecting you to health services and rewarding you for staying healthy

  • Find your nearest Members' Choice Advantage Provider with our interactive map and get more back from your cover
  • Book your 100% back dental check-up with a Members' Choice Advantage dentist directly through the app$
  • Call our 24/7 Nurse or Mental Health phone support through the app~
  • Earn up to $400 worth of rewards every year with Live Better, now in the My Medibank app*

Device requirements

To use the updated app, you’ll need to be an eligible Medibank health insurance member, running either iOS 16 and above or Android 10 and above. 

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Things you should know:

Apple, the Apple logo, Apple Watch and AirPods are trademarks of Apple Inc., registered in the U.S. and other countries and regions. App Store is a service mark of Apple Inc. Google Play and the Google Play logo are trademarks of Google LLC.

* Must be 16 years or over to register for Medibank Live Better rewards. Some program partners and earning activities require a person to be at least 18 years of age to be eligible to earn and/or redeem a reward. Must be a Medibank member with hospital cover, extras cover, or hospital and extras cover, be up-to-date with premium payments and have signed up to Medibank Live Better rewards in the My Medibank app to earn Live Better points for eligible purchases and redeem rewards. Excludes Overseas Student Health Cover (OSHC), Ambulance only cover, ahm covers and other selected covers. Live Better Management Pty Ltd, ACN 003 457 289 has entered into commercial arrangements with Medibank Live Better program partners and may receive commissions. Additional terms and conditions may apply to points earning activities and rewards. Points earning activities and rewards are subject to change and may be subject to availability. Wherever possible, we will give you notice of these changes. See full Medibank Live Better rewards terms.

^Parkrun double points: Offer available to eligible Live Better rewards users who have scanned a linked parkrun ID at an official parkrun event between 1 – 30 September 2025.  Volunteers need to be added to the volunteer roster to have their participation tracked.

The name and email address used to link on the parkrun website must exactly match the name and email address attached to your Medibank membership in order to earn Live Better points for participating in a parkrun. Scanning a linked parkrun ID at an official parkrun event confirms participation. You can earn maximum 1,000 Live Better points when you participate in a parkrun event once or more from 1-30 September 2025 . Outside of Sep 2025, members can earn a maximum of 500 Live Better points per month for participating in a parkrun. Each Medibank Live Better rewards account can only be linked to one parkrun profile. Only one instance of participation can be recorded per member, per weekend. The number of Live Better Points earned from parkrun participation is subject to limitations per calendar year. Live Better points will be displayed in your Live Better account within 30 days of the end of each month. Points for parkrun participation cannot be earned retrospectively before linking has taken place. This offer may be withdrawn at any time in accordance with the  Live Better rewards T&Cs 

The maximum number of Live Better rewards points that each Live Better rewards member can earn in a calendar year from successfully completing any points-earning activity associated with any Onboarding Action or any Live Better Points Promotion (including one or more Health and Wellbeing Challenges, Goals and Partner Activity Earn but excluding all purchases made with partners) is 40,000 Live Better points. 

Collection notice: By signing up to this offer you permit parkrun (parkrun Australia ABN 23199156745) to share your personal information (including your name, email, Medibank policy ID, parkrun location and parkrun participation) with Live Better (Live Better Management Pty Ltd ABN 93 003 457 289) (“we”). Live Better will collect this information to assess your eligibility for Live Better points, award the Live Better points and to monitor uptake of the Live Better program. If you elect not to share this information you will not be eligible for the Live Better points. Medibank's Privacy Policy contains information about how you can seek access to, and correction of, your personal information, or make a complaint about a breach of the Australian Privacy Principle. See full parkrun privacypolicy. 

Medibank Live Better Challenges & Goals Earning Policy: The participant of a Medibank Live Better Challenge or Goal may not receive Live Better points or may have their already credited Live Better points reversed in accordance with the Medibank Live Better terms and conditions. To earn Live Better points, the participant needs to properly complete 100% of the eligible Challenge according to the instructions. The number of Live Better points available for Medibank Live Better Challenges and Goals is subject to change without prior notice. The maximum number of Live Better points that each Medibank Live Better member can earn from successfully completing health and wellbeing Challenges, Goals or any Onboarding action in a calendar year is 40,000 Live Better points. To the extent of any inconsistency between this Policy and the Medibank Live Better terms and conditions, the terms and conditions will take precedence.

# This is an estimate only and is based on the information you have told us about your quote, and what we know about you and your membership, including the state you live in, your claims to date, your waiting periods and any bonuses you may be entitled to. If anything changes, so will your estimate.

$ Limited to two dental check-ups on annually. Maximum two bitewing x-rays per check-up where clinically needed. Excludes Healthy Living Extras and Gold Ultra Health products. Not available in all areas. 2 month waiting period applies.

Available for Members with Hospital Cover. OSHC members should contact the Student Health and Support Line on 1800 887 283.