Frequently asked questions

What benefits will Medibank pay towards telehealth services?

Eligible Medibank extras members have the choice of face-to-face or telehealth consultations - the benefits we'll pay towards either type of consultation will be the same.

Check your cover summary to see if these services are included on your extras cover and if any waiting periods or annual limits apply.   

Benefits will only be paid towards dental and orthodontic treatments that are administered in person (not via phone or online), by a recognised provider.