We are giving you 5,000 Live Better rewards points

Medibank members holding an active resident hospital and/or extras policy as of 30 June 2025 and are 16 years and over will be eligible for 5,000 Live Better points when they ‘activate’ the offer by 30 June 2025. Members must be up to date with their premium payments. Excludes members suspended for the full 2024/2025 financial year. Also excludes members who have an Ambulance Only and Overseas covers. 

You can activate your points by logging into My Medibank app or website and clicking 'Activate'. Alternatively, you could also choose to clicking the "Activate now" button in the email you might have received. Upon activation, you will see a confirmation message and your points will be credited by 31 July 2025.

Points will be credited directly to the member’s Live Better rewards account by 31 July 2025. You can view your Live Better points balance by going into your points history on My Medibank app or website.

Points will be allocated to your account after you have ‘activated’ the offer as an eligible Medibank member. You will be able to access your Live Better points when you sign up for Live Better rewards on My Medibank app or website.

Medibank has made a commitment to return any COVID-19 claims savings back to members.  As part of this give back, eligible Medibank members can receive $50 worth of Live Better rewards points, which is equivalent to 5,000 points.

No, the points will be credited to your account as Live Better rewards points where you could redeem  a $50 gift card from select partners in the Live Better rewards program. 

No, the 5,000 points are in addition to the annual cap of 40,000 health and wellbeing points earned from successfully completing Live Better rewards activities like Challenges, Weekly Goal or any Onboarding actions. 

All eligible Medibank members, who are 16 years old or over, holding an active resident hospital and/or extras policy as of 30 June 2025 will be eligible for 5,000 Live Better points when they ‘activate’ the offer by 30 June 2025. If you do not have a smartphone, you may activate the points on My Medibank website. However, you will need access to Live Better rewards on My Medibank app in order to use the points and redeem rewards.

All members aged 16 years and over on a Policy are eligible for the Live Better rewards points Give Back so long as they meet the eligibility criteria.If you activate the Live Better rewards points Give Back, it will also apply to all other eligible members on the policy. Points will be credited to their Live Better rewards accounts.

No, any eligible member on the policy can activate it once and points will be credited to all other eligible members. Points will be credited to their Live Better rewards accounts.

No, members need to be up to date with their payment in order to be eligible for the Live Better rewards points. 

You will need to be an active member with Medibank as of 30 June 2025 to be eligible to receive the 5,000 Live Better rewards points.

Yes, The 5,000 Live Better rewards points are in addition to the cash back for which you may be eligible under Medibank’s Give Back program. More information available here: COVID-19 Give Back.