Frequently asked questions

Why should I stay with Medibank?

We want you to make the most of your cover, so did you know as a Medibank member you can:

And depending on what's included in your policy (check your cover summary to find out more), you may also be able to access the following: 

Members with Extras cover 

  • 100% back on up to two dental check-ups at a Members’ Choice Advantage dentist every calendar year, including x-rays. 2 month waiting period applies.1
  • 100% back on optical items like frames, prescription glasses, contacts and more at all recognised providers, up to your annual limits.2

Members with Hospital cover 

  • 24/7 Medibank Mental Health Phone Support -  talk with a mental health professional over the phone in relation to any mental health or emotional concern, 24 hours a day 7 days a week.3
  • Hospital Assist -  personalised phone support before and after a stay, digital info packs, access to the 24/7 Medibank Nurse phone service and our Procedure Cost Estimator.

Members with Hospital and Extras cover 

  • Unlimited emergency ambulance4
  • Accidental Injury Benefit - you’ll be eligible for Gold level hospital benefits if you have an Accident, regardless of your level of hospital cover.5

Things you should know

1Limited to two dental check-ups on all extras annually. Maximum two bitewing x-rays per check-up, where clinically needed. Not available in all areas.

26 month waiting period applies. Some lens coatings excluded.

3OSHC members should call the Student Health & Support Line on 1800 887 283

4Waiting periods apply. For ambulance attendance or transportation to a hospital where immediate medical attention is required and your condition is such that you couldn't be transported any other way. TAS and QLD have State schemes that provide ambulance services for residents of those States. 

5For Accidents that occur in Australia after your cover starts.  Must seek medical treatment within 7 days, and receive hospital treatment within 12 months, of the Accident occurring.  Excludes Overseas Visitor health cover, Working Visa health cover and Overseas Student Health Cover (OSHC)  Excludes claims covered by third parties and our Private Room Promise. Out of pockets may apply. 

Have questions?

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