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Frequently asked questions

Why should I stay with Medibank?

We want you to make the most of your health cover, so did you know you can access services like:

  • linking your Medibank membership to your flybuys account for even better rewards
  • chat online with one of our team about your policy, 24/7
  • special offers from some of your favourite brands, including Fitbit®, Palace Cinemas, and Sunglass Hut.
  • gym visits for as little as $8.50 per visit with GymBetter
  • member discounts on Medibank Pet Insurance and Travel Insurance.

And depending on what's included in your policy, (check your cover summary to find out more) you may also be able to:

  • talk to a Medibank nurse anytime, through our 24/7 Health Advice line (with Hospital cover)
  • get 100% back on your annual dental check-up at a Members' Choice dentist. A two month waiting period applies, and x-rays aren't included.
  • get 100% back on optical items like frames, prescription glasses, contacts and more at recognised providers, up to your annual limits. Waiting periods apply and some lens coatings are excluded.