Health insurance, on demand

Download the Medibank app and discover how easy it is to use and manage your health insurance.

Want up to $400 worth of gift cards?

Join eligible Medibank hospital & extras by October 31 and complete a Live Better goal or challenge to receive: 20,000 points (singles) or 40,000 points (couples/families) to redeem on rewards. Plus - we'll waive your 2&6 month waits on extras. New members only.‡ Must use promo code: LIVEBETTER

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The Medibank app

The Medibank app is a simple way to stay on top of your health cover.

Medibank Mobile App Check Your Extras

Check your extras limits

Make the most of your cover and check your limits on demand.^ This feature is available to most members.

Medibank Mobile App Find a Provider

Find a Members’ Choice provider

Search our extensive network of providers while you’re on the go. You’ll generally get more back when you get treated by a Members’ Choice provider.~

Medibank Mobile App Submit Claim

Submit a claim

Claim on most extras through the app as soon as you’ve visited a provider.

   



This app is not available for use with Medibank Overseas Student Health Covers (OSHC). There is a separate online member services portal supporting OSHC members.

24/7 Help on Hand

 

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24/7 Health Advice Line

Medibank members with hospital cover can call one of our nurses anytime for health advice.#

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24/7 chat online

Chat to our friendly staff online anytime for advice and help with your health cover, whether you're already a member, or looking to join.

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Health Advice Line Webchat

Connect with our nurses via the Health Advice Line Webchat for support with a range of health questions and concerns. This service is available to Medibank members with hospital cover, for a trial period Mon to Fri 10am - 4pm AEST.

Why have health insurance?

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Better health begins with good teeth

Receive 100% back on your annual dental check-up at a Members’ Choice dentist. This doesn’t include x-rays and you need to have held extras for at least two months.

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Get 100% back on optical

Join Medibank Extras and get 100% back on optical items (up to your annual limit) at any recognised provider. Some services like lens coating are excluded and waiting periods apply.

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More back for kids

For kids we provide no hospital excess on every one of our family hospital covers. We also offer 100% back on included extras at Members’ Choice providers, as part of our Growing Family and Settled Families packaged covers. This only applies to child and student dependants. Only up to annual limits and waiting periods apply, including 12 months for some dental services. Other out of pockets may apply.

Medibank Canstar

Canstar awarded ‘Outstanding Value Insurance’ 14 years in a row

We’re proud to deliver outstanding value health insurance products designed to suit your needs. But don’t just take our word for it.

What you need to know 

^ Some claims, like paper based, may take longer to update. 

~ Members' Choice providers are not available in all areas and are subject to change.

# Overseas Student Health Cover members can access our Student Health & Support Line on 1800 887 283.


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‡ For new Medibank members on new memberships who join and start eligible combined hospital and extras from 1 September – 31 October 2021 and have not held Medibank health cover in the previous 60 days (unless a dependent coming off parent's cover). Must quote promo code ‘LIVEBETTER’ and set up direct debit when joining. Must maintain direct debit and hold eligible product for 28 continuous days from the policy start date in order to receive the offer. Excludes Corporate covers, Accident Cover, Ambulance Cover, Overseas Visitors Health Insurance, Overseas Students Health Cover (OSHC), Working Visa Health Insurance, ahm covers and other selected covers. Not available with any other offer. Live Better Points: Policyholder will require access to a smartphone and will need to download the My Medibank App and complete a Live Better goal or download the Medibank Live Better app, register a new account and successfully complete any one-week challenge or goal within 28 days of joining. Must be 18 years or over and have a valid Australian residential address to register for Medibank Live Better. Policyholder will need to have registered a My Medibank account and linked their My Medibank account with their Live Better account within 28 days after the policy start date. Live Better points could take up to 8 weeks from the policy start date to be loaded to the policyholder’s Live Better account. Singles and single parents will receive 20,000 Live Better Points, and families and couples will receive 40,000 Live Better Points. Rewards terms: Must be a Medibank member with hospital cover, extras cover, or hospital and extras cover, be up-to-date with premium payments and have signed up to Medibank Live Better with ‘My Medibank’ or have linked their MyMedibank account with their Live Better account to redeem rewards. Additional terms and conditions may apply to the redemption of a reward depending on the type of reward chosen. Read full Medibank Live Better terms here: https://www.medibank.com.au/livebetter/rewards/terms/ 2&6 month waits waived on extras: 2&6 month waiting periods on extras waived. Other waiting periods apply (including 12 months on some dental services). If you’ve reached your limits from a previous fund you may not be able to claim straight away.

Have questions?

Our team of experts are ready to help!

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