Health insurance, on demand

Download the Medibank app and discover how easy it is to use and manage your health insurance.

New season. New sunnies. No worries.

For a limited time only, join eligible Medibank Hospital and Extras cover and get a Specsavers e-gift card: $200 for singles, $400 for couples/families. Plus, we’ll waive your 2&6 month waiting periods on extras. Offer ends 7 December. New members only.~ Use promo code: SPECSAVERS2020

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The Medibank app

The Medibank app is a simple way to stay on top of your health cover.

Medibank Mobile App Check Your Extras

Check your extras limits

Make the most of your cover and check your limits on demand.^ This feature is available to most members.

Medibank Mobile App Find a Provider

Find a Members’ Choice provider

Search our extensive network of providers while you’re on the go. You’ll generally get more back when you get treated by a Members’ Choice provider.~

Medibank Mobile App Submit Claim

Submit a claim

Claim on most extras through the app as soon as you’ve visited a provider.

   



This app is not available for use with Medibank Overseas Student Health Covers (OSHC). There is a separate online member services portal supporting OSHC members.

24/7 Help on Hand

 

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24/7 Health Advice Line

Medibank members with hospital cover can call one of our nurses anytime for health advice.#

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24/7 chat online

Chat to our friendly staff online anytime for advice and help with your health cover, whether you're already a member, or looking to join.

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Health Advice Line Webchat

Connect with our nurses via the Health Advice Line Webchat for support with a range of health questions and concerns. This service is available to Medibank members with hospital cover, for a trial period Mon to Fri 10am - 4pm AEST.

Why have health insurance?

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Better health begins with good teeth

Receive 100% back on your annual dental check-up at a Members’ Choice dentist. This doesn’t include x-rays and you need to have held extras for at least two months.

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Get 100% back on optical

Join Medibank Extras and get 100% back on optical items (up to your annual limit) at any recognised provider. Some services like lens coating are excluded and waiting periods apply.

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More back for kids

For kids we provide no hospital excess on every one of our family hospital covers. We also offer 100% back on included extras at Members’ Choice providers, as part of our Growing Family and Settled Families packaged covers. This only applies to child and student dependants. Only up to annual limits and waiting periods apply, including 12 months for some dental services. Other out of pockets may apply.

Medibank Canstar

Canstar awarded ‘Outstanding Value Insurance’ 12 years in a row

We’re proud to deliver outstanding value health insurance products designed to suit your needs. But don’t just take our word for it.

What you need to know 

^ Some claims, like paper based, may take longer to update. 

~ Members' Choice providers are not available in all areas and are subject to change.

# Overseas Student Health Cover members can access our Student Health & Support Line on 1800 887 283.


Google Play and the Google Play logo are trademarks of Google Inc.

Apple and the Apple logo are trademarks of Apple Inc., registered in the U.S. and other countries. App Store is a service mark of Apple Inc., registered in the U.S. and other countries.

~ For new members on new memberships who join and start eligible combined hospital and extras between 27 November – 7 December 2020 and who have not held Medibank health cover in previous 60 days. Must quote promo code SPECSAVERS2020 and set up direct debit when joining. Excludes Accident Cover, Ambulance Cover, Visitors Health Insurance, Working Visa Health Insurance, OSHC, ahm covers, Corporate covers and other selected covers. 2 & 6 waiver terms: 2 and 6 month waiting periods on extras waived. Other waiting periods apply. If you’ve reached your limits from a previous fund you may not be able to claim straight away. Not available with any other offer. Prepaid digital Mastercard® (Specsavers E-Gift Card) terms: Must maintain eligible cover and direct debit for 40 consecutive days after the policy start date. Gift card could take up to 8 weeks from the policy start date to arrive via SMS to the phone number provided on the Medibank policy. Specsavers E-gift card is not a credit card and is not reloadable. The Card is valid until the expiry date shown on the front of the Card and cannot be used after expiry. EML Payment Solutions Limited ABN 30 131 436 532 (Australian Financial Services License 404131) is the issuer of the Gift Card pursuant to license by Mastercard Asia/Pacific Pte. Ltd. Mastercard is a registered trademark, and the circles design is a trademark of Mastercard International Incorporated. Eligible Customers will receive an activation code from Edge Loyalty in accordance with these Terms. If the Eligible Customer has a supported Apple or Android smart phone, the Eligible Customer will: a) Receive a text message from Edge Loyalty (at the number provided) with an activation code (Activation Code) and link to the Mobile Pay website, operated by Edge Loyalty https://edgemobilepay.com . b) Click the link in the text message that will lead the Eligible Customer to the Mobile Pay Website and proceed to download and install the Mobile Pay app, an application owned and operated by Edge Loyalty. c) Follow the prompts to enter their mobile number and the Activation Code (as found in the text message to redeem the Gift Card). d) Follow the prompts to add the Gift Card to their mobile wallet. If the Eligible Customer does not have a supported Apple or Android smart phone, the Eligible Customer will be sent an incompatible alert (Incompatible Notification) and will be prompted to visit a webpage to make a Customer Claim to receive an alternative reward, being a physical prepaid eftpos® gift card. The full terms and conditions relating to the physical prepaid eftpos® Gift Card are available at https://activateacard.com.au/activateacard/termseftpos. The eftpos prepaid gift card is issued by EML Payment Solutions Limited ABN 30 131 436 532 AFSL 404131. Please visit https://activateacard.com.au/ to review the card terms and conditions, to check the card expiry and the card balance. An Eligible Customer must activate their Gift Card within two (2) months of the date of issue (Issue Date). The Gift Card is valid for twelve (12) months from the Issue Date. If the Gift Card has not been activated or redeemed within the prescribed time frames set out above, the balance will be forfeited. No refunds, exchanges or credits permitted. E-Gift Cards must be activated within 2 months of issue by following the link to access Mobile Pay via the App store. E-Gift card is valid for 12 months from date of activation. For full terms and conditions on activating and using your card see https://edgemobilepay.com/terms-and-conditions. The E-Gift Card can be used to make transactions that exceed the available balance, but the Eligible Customer will need to pay the difference by another method if accepted by the merchant where the transaction takes place. Full terms and conditions can be found at: https://edgemobilepay.com/terms-and-conditions

Have questions?

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