Mental Health Support

Discover how Medibank health insurance members can access mental health support.

Mental health professionals are available if you want to talk to someone about stress, relationships, anxiety or general emotional wellbeing. There are flexible options available to:

• chat online or over the phone, anytime of the day or night, or
• access to virtual psychology sessions.

24/7 Medibank Mental Health Support

Medibank members with health insurance can talk with a mental health professional around the clock via online chat or over the phone on 1800 644 325.

Get professional support on a range of mental health or emotional concerns at no extra cost.1

  • If you or someone you care about need emotional or wellbeing support
  • Brief support and guidance for a range of concerns including stress, anxiety, depression, drug or
    alcohol use
  • You'd like guidance on what to do next, like the type of support services available in your area

Some referred services may involve out of pocket costs and waiting periods may apply.

Virtual Psychology Clinic

Eligible Medibank members2 may access a no gap 1st virtual psychology session with a GP Mental Health Care Plan with Amplar Health.3 For full offer terms and conditions, please see here.

Connect to an accredited psychologist or a mental health social worker through an online tele/video consultation.

  • Book appointments
  • If you have a GP Mental Health Care Plan (MHCP) you can get a no-gap first virtual session. If you don't have a MHCP you will still receive $60 off your first virtual session.
  • View profiles and specialties to find the best fit for your needs.
  • Support for a wide variety of mental health concerns such as depression, anxiety, self-esteem, abuse, grief & loss, stress and much more. 

2 Member must be 18 + and hold a Medibank health insurance policy.

3 Medibank members can access a Virtual Psychology Clinic powered by Amplar Health, Medibank's subsidiary. 

Download the Medibank Better Minds App

Want to better manage your mental health on your own terms, in your own time? Medibank’s Better Minds app provides members with hospital cover access to wellbeing checks, skills training and one-on-one coaching with health professionals. Find out more.

Things you should know:

Not available for members with extras only cover, Overseas Student Health Cover or Overseas Workers or Visitors Health Cover.