Sustainability at Medibank
Our 2030 vision to deliver the best health and wellbeing for Australia is at the heart of our commitment to sustainability. Everyone in Australia deserves to live their best quality of life – for themselves, their communities, and future generations. This extends across all parts of our business – from our customers and patients, our people and community, through to our environmental commitments and the governance that underpins how we operate. Our sustainability strategy is aligned to the environmental, social and governance (ESG) risks and opportunities that impact our business and the communities where we operate and is embedded in the decisions we make every day.
Materiality assessment
Our materiality assessment helps us identify the sustainability issues that our customers, people, community, shareholders, and regulators believe are the most important for us to address.
In 2025, we undertook a formal review of our existing material topics to assess their relevance in the context of the growth of our health operations and evolving sustainability expectations. We engaged external consultants to support us in this process and found our material topics were still closely aligned with our internal and external stakeholders’ expectations and priorities, as well as our business priorities and values. Some of our material topics have been refined to better reflect our work and the influence we have in addressing sustainability.
Our contribution to the United Nations Sustainable Development Goals
We are committed to ensuring we are a responsible and sustainable business that supports the United Nations Sustainable Development Goals (SDGs) that are most relevant to the work we do. These goals seek to address global challenges including those related to poverty, inequality, climate change, environmental degradation, peace, and justice.
For relevant definitions and information please refer to the ‘glossary’ tab of our ESG databook.