Frequently Asked Questions (FAQs)

Not sure about something and need some help? Below are a number of typical queries that people come across when buying a travel insurance policy.

Alternatively, if your query is not listed below, please feel free to contact us on 134 190 or email us directly with your query

Click on the one of the questions below to reveal the answer.

You can get a quote and buy travel insurance online now, call us on 134 190 or visit one of our Medibank stores where one of our customer consultants will be pleased to assist you.

Travel insurance options

Whether you travel once a year or you’re a frequent flyer, we’ve got you covered with single and multi-trip options.

Medical Only Single Trip
Rest easy knowing you're covered for medical and dental emergencies while you're away from home.
Comprehensive Single Trip
Cover for cancellations and medical emergencies, plus protect your valuables with up to $8,000 for items like laptops and cameras.
Comprehensive Annual Multi-Trip
A great option if you’re a frequent flyer. Everything in Comprehensive Single Trip – for every overseas trip you take within a year.

A safe trip is a good trip

Read important safety warnings, vaccination advice and travel tips to help make the most of your time away.

Limits, exclusions and conditions apply. This is general advice only. Medibank Private Limited, ABN 47 080 890 259, an Authorised Representative, AR 286089, of Travel Insurance Partners Pty Limited, ABN 73 144 049 230 AFSL 360138 issues the insurance on behalf of the insurer. The issuer of the travel insurance is Great Lakes Australia (ARBN 127 740 532, ABN 18 964 580 576, AFSL 318603). Please review your own needs and consider the Combined FSG/PDS available from Medibank stores or to decide if this product is right for you.